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- Tasks: Support mortgage brokers by managing inbound calls and emails in a fully remote role.
- Company: Established financial services organisation with a focus on customer service.
- Benefits: Remote work, supportive environment, and career development opportunities.
- Why this job: Join a dynamic team and make a difference in the mortgage process.
- Qualifications: Customer service experience and a customer-first mindset.
- Other info: Enjoy flexibility and growth in your career while working from home.
The predicted salary is between 28800 - 43200 £ per year.
A well-established financial services organisation is seeking a Customer Service Advisor to enhance their Intermediary Team. In this fully remote position, you'll manage inbound calls and emails, support mortgage brokers, and guide them through the necessary processes.
Ideal candidates will have a customer-first mindset along with prior experience in customer service. This role provides a supportive environment with opportunities for career development, mainly working remotely after initial training.
Remote Mortgage Broker Support Advisor employer: Technology and Risk Recruitment LTD
Contact Detail:
Technology and Risk Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Mortgage Broker Support Advisor
✨Tip Number 1
Make sure you know the ins and outs of the mortgage process. Brush up on your knowledge about mortgage products and customer service best practices. This will help you stand out when you're chatting with brokers during the interview.
✨Tip Number 2
Practice your communication skills! Since you'll be managing inbound calls and emails, being clear and friendly is key. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your customer-first mindset! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate that you’re the right fit for the supportive environment they’re offering.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Remote Mortgage Broker Support Advisor
Some tips for your application 🫡
Show Your Customer-First Mindset: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your dedication to helping others.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the role of a Mortgage Broker Support Advisor and why you’re excited about this opportunity.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Technology and Risk Recruitment LTD
✨Know Your Stuff
Before the interview, make sure you understand the mortgage process and the role of a Mortgage Broker Support Advisor. Brush up on common terminology and procedures so you can confidently discuss how you would assist brokers and handle customer queries.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer-first mindset. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to support brokers effectively.
✨Practice Remote Communication
Since this is a remote position, practice communicating clearly and professionally over video calls. Ensure your tech setup is reliable, and consider doing a mock interview with a friend to get comfortable with the format.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or career development opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
