At a Glance
- Tasks: Lead a dynamic IT Service Desk team and deliver top-notch support.
- Company: Join a forward-thinking company in Barrow In Furness, Cumbria.
- Benefits: Enjoy 27 days holiday, competitive pension, and unique celebration days.
- Other info: Opportunity for career growth in a vibrant office environment.
- Why this job: Make a real impact by enhancing IT support for users and branches.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 40000 - 40000 £ per year.
Job Role: IT Service Desk Lead
Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead .
This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network.
Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets.
Plan and provide deskside support for Head Office and branch users.
Serve as the first point of contact for technical assistance via phone or email.
Troubleshoot, diagnose, and resolve hardware and software issues efficiently.
Escalate unresolved issues to the next level of support and follow up to ensure resolution.
Maintain technical documentation and produce management information to track performance.
Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements.
Experience in IT support/customer service roles, ideally in an IT environment.
Strong knowledge of Microsoft software (Windows, Outlook, Office).
Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts.
Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable.
Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential.
Excellent customer service, communication, and prioritisation skills.
Full driving license and willingness to travel occasionally to branch locations.
What's on Offer27 days holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day.
Competitive pension scheme with up to 10% employer contribution.
A comprehensive benefits package.
Facilities Management Helpdesk & Asset Lead in London employer: TECHNOLOGY AND RISK RECRUITMENT LTD
Join a forward-thinking team at the forefront of a major UK Government initiative, where your contributions will directly shape a new ServiceNow platform from the ground up. With a hybrid working model in vibrant London or Milton Keynes, we offer a collaborative work culture that prioritises employee growth and innovation, alongside competitive benefits and the opportunity to work in a secure environment that values your expertise and input.
Contact Details:
TECHNOLOGY AND RISK RECRUITMENT LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Management Helpdesk & Asset Lead in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TECHNOLOGY AND RISK RECRUITMENT LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TECHNOLOGY AND RISK RECRUITMENT LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Management Helpdesk & Asset Lead in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TECHNOLOGY AND RISK RECRUITMENT LTD:Your cover letter is your chance to shine! Tell us why you want to work at TECHNOLOGY AND RISK RECRUITMENT LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TECHNOLOGY AND RISK RECRUITMENT LTD!
How to prepare for a job interview at TECHNOLOGY AND RISK RECRUITMENT LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
