Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic IT Service Desk team and deliver top-notch support.
- Company: Join a forward-thinking company in Barrow In Furness, Cumbria.
- Benefits: Enjoy a competitive salary of £35,000 PA plus benefits.
- Why this job: Develop your IT leadership skills while making a real impact.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Opportunity for growth in a busy, supportive environment.
The predicted salary is between 35000 - 35000 £ per year.
Location: Barrow In Furness, Cumbria
Salary: £35,000 PA + Benefits
About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network.
Key Responsibilities:
- Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets.
- Plan and provide deskside support for Head Office and branch users.
- Serve as the first point of contact for technical assistance via phone or email.
- Troubleshoot, diagnose, and resolve hardware and software issues efficiently.
- Escalate unresolved issues to the next level of support and follow up to ensure resolution.
- Maintain technical documentation and produce management information to track performance.
- Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements.
Skills & Experience:
- Experience in IT support/customer service roles, ideally in an IT environment.
- Strong knowledge of Microsoft software (Windows, Outlook, Office).
- Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts.
- Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable.
- Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential.
- Excellent customer service, communication, and prioritisation skills.
- Self-motivated, solution-focused, and attention to detail.
- Full driving license and willingness to travel occasionally to branch locations.
This is a great opportunity for someone looking to develop their IT leadership skills while making a real impact on a busy IT team.
IT Support {Service Desk Team Lead employer: Technology and Risk Recruitment LTD
Contact Detail:
Technology and Risk Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support {Service Desk Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. Real-life examples of how you've tackled IT issues can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Let’s get you that dream job!
We think you need these skills to ace IT Support {Service Desk Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any leadership roles you've had, as we want to see how you can lead our Service Desk team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Service Desk Lead role. Share specific examples of how you've delivered excellent customer service and resolved technical issues in the past.
Showcase Your Technical Skills: We’re looking for someone with strong knowledge of Microsoft software and IT security concepts. Make sure to mention any relevant certifications or experiences that demonstrate your technical prowess in your application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Technology and Risk Recruitment LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft software, hardware troubleshooting, and networking concepts. Be ready to discuss specific examples from your past experiences where you've successfully resolved technical issues.
✨Showcase Your Leadership Skills
As a Service Desk Team Lead, you'll need to demonstrate your ability to lead and manage a team. Prepare to share instances where you've motivated your team, handled conflicts, or improved service delivery. Highlight your customer service approach and how it aligns with the company's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about common IT issues and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.