At a Glance
- Tasks: Lead a dynamic IT Service Desk team and deliver top-notch support.
- Company: Join a forward-thinking company in Barrow In Furness, Cumbria.
- Benefits: Enjoy 27 days holiday, competitive pension, and unique celebration days.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by enhancing IT support for users and branches.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Barrow In Furness, Cumbria
Salary: £40,000 PA
About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network.
Key Responsibilities:
- Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets.
- Plan and provide deskside support for Head Office and branch users.
- Serve as the first point of contact for technical assistance via phone or email.
- Troubleshoot, diagnose, and resolve hardware and software issues efficiently.
- Escalate unresolved issues to the next level of support and follow up to ensure resolution.
- Maintain technical documentation and produce management information to track performance.
- Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements.
Skills & Experience:
- Experience in IT support/customer service roles, ideally in an IT environment.
- Strong knowledge of Microsoft software (Windows, Outlook, Office).
- Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts.
- Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable.
- Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential.
- Excellent customer service, communication, and prioritisation skills.
- Self-motivated, solution-focused, and attention to detail.
- Full driving license and willingness to travel occasionally to branch locations.
What's on Offer:
- 27 days holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day.
- Competitive pension scheme with up to 10% employer contribution.
- A comprehensive benefits package.
If this role is of interest, please apply today.
IT Service Desk Lead employer: TECHNOLOGY AND RISK RECRUITMENT LTD
Join a dynamic team as an IT Service Desk Lead in Barrow In Furness, where you will thrive in a supportive work culture that prioritises employee growth and development. With a competitive salary and an impressive benefits package including 27 days of holiday plus additional unique days off, you will enjoy a fulfilling work-life balance while leading a dedicated service desk team to deliver exceptional IT support. This role offers the chance to make a meaningful impact within a busy head office environment, ensuring both personal and professional satisfaction.
Contact Details:
TECHNOLOGY AND RISK RECRUITMENT LTD Recruitment Team
