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- Tasks: Lead a dynamic IT Service Desk team and deliver top-notch support.
- Company: Join a forward-thinking company in Barrow In Furness.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for growth.
- Why this job: Make a real impact while developing your IT leadership skills.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Exciting role with potential travel to branch locations.
The predicted salary is between 35000 - 35000 £ per year.
Location: Barrow In Furness, Cumbria
Salary: £35,000 PA + Benefits
About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network.
Key Responsibilities:
- Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets.
- Plan and provide deskside support for Head Office and branch users.
- Serve as the first point of contact for technical assistance via phone or email.
- Troubleshoot, diagnose, and resolve hardware and software issues efficiently.
- Escalate unresolved issues to the next level of support and follow up to ensure resolution.
- Maintain technical documentation and produce management information to track performance.
- Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements.
Skills & Experience:
- Experience in IT support/customer service roles, ideally in an IT environment.
- Strong knowledge of Microsoft software (Windows, Outlook, Office).
- Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts.
- Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable.
- Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential.
- Excellent customer service, communication, and prioritisation skills.
- Self-motivated, solution-focused, and attention to detail.
- Full driving license and willingness to travel occasionally to branch locations.
This is a great opportunity for someone looking to develop their IT leadership skills while making a real impact on a busy IT team.
Facilities Management Helpdesk & Asset Lead employer: Technology and Risk Recruitment LTD
Contact Detail:
Technology and Risk Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Helpdesk & Asset Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've tackled IT issues in the past, especially those that highlight your customer service and problem-solving abilities. Real-life stories make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Facilities Management Helpdesk & Asset Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Service Desk Lead. Highlight your experience in IT support and customer service, and don’t forget to mention any relevant skills like troubleshooting and technical documentation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that demonstrate your leadership skills and ability to deliver excellent customer service.
Showcase Your Technical Skills: In your application, be sure to showcase your knowledge of Microsoft software and any experience with hardware and networking. If you have experience with cloud technologies, definitely include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Technology and Risk Recruitment LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft software and general IT concepts. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant cloud technologies. This will show that you're not just familiar with the tools but can also lead a team effectively.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent IT support, prepare examples of how you've provided top-notch customer service in previous roles. Think about specific situations where you resolved issues or improved user satisfaction, and be ready to share these stories during the interview.
✨Demonstrate Leadership Potential
As an IT Service Desk Lead, you'll need to manage a team. Highlight any past experiences where you've led a project or team, even if it was informal. Discuss your approach to motivating others and ensuring that SLA targets are met, as this will show your readiness for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.