Business Development Assistant (Customer Service Advisor)

Position: Business Development Assistant (Customer Service Advisor) Contract: Permanent, Full-time (35 hours per week, 9am – 5pm) Salary: £26,625 per annum + bonus + benefits Location: Hybrid (Cambridge) – Initial training period in-office, then typically 1 day per month Are you passionate about delivering outstanding customer service and building strong professional relationships? Do you enjoy working in a fast-paced, people-focused environment where no two days are the same? My client are looking for a Business Development Assistant (Customer Service Advisor) to join their Intermediary (Broker) Team, supporting brokers and helping drive my clients business forward. What You\’ll Do Be the first point of contact for brokers – handling incoming calls, LiveChat queries, and emails through our Business Development inboxes. Support brokers with product information, new mortgage submissions, and system navigation. Process new broker registrations within 24 hours to ensure a smooth onboarding journey. Guide brokers through my clients Brokers website, making sure they can easily access the information they need. Promote my client\’s products and services to strengthen relationships and grow our market presence. Encourage quality submissions by fostering a \”right first time\” culture among brokers. What We\’re Looking For Excellent written and verbal communication skills. Strong problem-solving and time management abilities. Confident decision-making and the ability to identify opportunities. A collaborative mindset with the ability to build and manage relationships effectively. Knowledge & Experience Experience in customer service or business development (financial services experience is desirable). Understanding of the mortgage broker sector and the UK mortgage regulatory framework is an advantage. A genuine passion for delivering exceptional customer outcomes. Why Join? This role offers the chance to develop your career within financial services, working closely with brokers and contributing to the success of a growing team. You\’ll gain valuable exposure to the mortgage market, supported by a business that values integrity, collaboration, and customer-first thinking