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For Companies At a Glance
- Tasks: Engage with clients via phone, chat, and email to provide tailored solutions.
- Company: Join a leading wellness brand focused on quality and innovation.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Other info: Dynamic role with excellent career progression and a supportive team environment.
- Why this job: Be part of a passionate team making a real impact in the wellness industry.
- Qualifications: Sales experience and a passion for fitness and wellness are key.
The predicted salary is between 25000 - 35000 £ per year.
As an Online Client Advisor, you will manage client interactions via phone, chat, and email. Your outreach will involve sharing our brand ethos, demonstrating an understanding of the clientele's brand and needs, developing and presenting appropriate solutions, addressing any concerns, and closing the sale (referring to the field sales team where appropriate) whilst ensuring a personalised and supportive purchasing experience.
You will work closely and collaboratively with the field sales team to ensure the best possible result and handle all requests from new and/or existing customers, following up on leads from marketing campaigns. Teamwork and relationships are key to delivery.
Your Impact
- Achieve and over-achieve inside sales targets
- Deliver a premium level of customer satisfaction, demonstrating a clear understanding of their needs, offering the right solution to both them and their customers
- Manage inbound calls whilst creating proactive outbound calls to generate new business opportunities for either direct or indirect sales
- Schedule visits with your field sales colleagues where the customer's needs are best placed within these areas
- Keep up-to-date as a product and solutions expert, being a credible Technogym Ambassador
- Maximise outbound call campaigns
- Manage and maintain ongoing opportunities to ensure the correct support for each order whilst keeping the wider business informed
- Collect and share adequate market feedback with relevant departments
- Manage and profile the CRM Database to ensure information is accurate and up to date (knowledge of Salesforce is a plus)
- Oversee the process from order to installation and payment to ensure sound execution of the sale
- Provide customers with CAD visuals of their spaces and solutions (full training provided)
About You
- Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.
- You are a driven and consultative salesperson with excellent communication skills and strong teamwork.
- You are cool-tempered and able to handle rejection.
- Knowledge of the steps within the sales process – previous software sales experience highly desirable.
- Previous experience selling into the hospitality/residential sector would be advantageous.
- CRM and pipeline management.
- Exceptional customer relations (oral and written).
- Knowledge of fitness, performance, health and product use.
- Communication, active listening and remote presentation skills.
- Social media, IT proficiency and digital skills.
- Integrity and humility.
- Hunger and drive.
- Passion and optimism.
- Team player and collaborative.
- Independent and organised.
- Curious problem solver.
- Results driven, 'Refuse to Lose' mentality.
- Loves Technogym products.
- Passion for sport, fitness and wellness.
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Online Client Advisor (Hospitality & Residential) employer: Technogym
Contact Detail:
Technogym Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Client Advisor (Hospitality & Residential)
✨Tip Number 1
Get to know the company inside out! Research Technogym's ethos, products, and their approach to wellness. This will help you connect with the brand during your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing client interactions via phone, chat, and email, it's crucial to sound confident and approachable. Role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be proactive! Don’t just wait for leads to come to you; reach out to potential clients and follow up on any inquiries. Show your enthusiasm for helping them find the right solutions, and don’t forget to highlight your passion for fitness and wellness!
✨Tip Number 4
Leverage our website for applications! Applying through StudySmarter’s platform not only streamlines the process but also gives you access to resources that can help you prepare for interviews and improve your sales techniques.
We think you need these skills to ace Online Client Advisor (Hospitality & Residential)
Some tips for your application 🫡
Show Your Passion: Let your love for fitness, wellness, and sports shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about what we do at Technogym.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in hospitality and sales. We appreciate when candidates take the time to align their skills with our needs, so don’t hold back!
Be Personable: Since you'll be managing client interactions, it’s important to showcase your communication skills. Use a friendly tone in your writing and demonstrate how you can create a supportive and personalised experience for our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows initiative on your part!
How to prepare for a job interview at Technogym
✨Know Your Brand Inside Out
Before the interview, make sure you understand the brand ethos and values of the company. Familiarise yourself with their products and solutions, especially in the context of fitness and wellness. This will help you demonstrate your passion and knowledge during the conversation.
✨Showcase Your Communication Skills
As an Online Client Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your active listening and problem-solving skills, ensuring you can handle objections smoothly.
✨Prepare for Sales Scenarios
Think about your previous sales experiences and be ready to discuss them. Prepare examples that highlight your consultative selling approach, how you’ve closed deals, and how you’ve managed customer relationships. This will show your results-driven mentality and ability to meet targets.
✨Emphasise Teamwork and Collaboration
Since this role involves working closely with the field sales team, be prepared to discuss how you’ve successfully collaborated in the past. Share specific examples of how teamwork has led to better outcomes, showcasing your ability to build relationships and support your colleagues.