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- Tasks: Lead a team of engineers to ensure top-notch customer service and efficient operations.
- Company: Join Technogym, a global leader in fitness innovation with a vibrant culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in the fitness industry while promoting a healthy lifestyle.
- Qualifications: Experience in team management and a passion for customer satisfaction.
- Other info: Be part of a dynamic team with a focus on innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Technogym inspires 70 million daily users to train using our innovative and engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!
Your Role
We are looking for a team leader for our new in-house team of engineers. With experience in this area, you will bring a strong ethos of customer satisfaction, team management and high attention to details. Working towards KPIs of:
- Economics
- Timing
- Customer Satisfaction (NPS)
- FTFR
- JMR3
- Training and Certification for Field Engineers
- Completion of Field Action related to Safety issues
- Calibrated tools for Field Engineers
- Number of Audits
- Number of Jobs/FTE
This is a hybrid role, with a requirement to visit customers in the field and also work in our Bracknell office.
Your Impact
Manage all aspects of performance and costs of the Field Service organization in your area, in line with assigned targets. Manage all internal Engineers, specifically ensuring process adherence of repair protocols executed in the field. Work with second level technical support team to improve efficiency and compliance. Manage the effective planning and scheduling of Internal Engineers visits, ensuring the expected service level to customers. Identify key product issues that impact customer satisfaction and escalate accordingly.
Field Service Team Leader in England employer: Technogym
Contact Detail:
Technogym Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Technogym on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Field Service Team Leader role.
✨Tip Number 2
Prepare for the interview by understanding Technogym's culture and values. Show us how your passion for fitness and health aligns with our mission. Bring examples of how you've led teams and improved customer satisfaction in previous roles.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Field Service Team Leader in England
Some tips for your application 🫡
Show Your Passion for Health and Fitness: When writing your application, let your enthusiasm for a healthy lifestyle shine through. Mention any personal fitness goals or experiences that align with Technogym's mission to inspire others to lead healthier lives.
Highlight Your Team Leadership Skills: Make sure to emphasise your experience in managing teams and driving customer satisfaction. Use specific examples of how you've successfully led teams in the past, especially in a field service context.
Be Detail-Oriented: Since attention to detail is crucial for this role, ensure your application is free from typos and errors. A well-structured and clear application reflects your ability to manage processes effectively.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure it reaches the right people and gives you the best chance to stand out in the selection process.
How to prepare for a job interview at Technogym
✨Know Your Stuff
Make sure you understand Technogym's mission and values. Familiarise yourself with their innovative fitness solutions and how they promote a healthy lifestyle. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Field Service Team Leader, you'll need to demonstrate your team management abilities. Prepare examples of how you've successfully led teams in the past, focusing on customer satisfaction and performance metrics. Be ready to discuss how you handle challenges and motivate your team.
✨Emphasise Customer Satisfaction
Since this role is all about ensuring customer satisfaction, think of specific instances where you've gone above and beyond for clients. Highlight your understanding of KPIs like NPS and how you've used them to improve service delivery in previous roles.
✨Be Proactive and Engaging
Technogym values a proactive approach, so come prepared with questions that show your enthusiasm for the role. Ask about the team's current challenges or how they measure success. This not only demonstrates your interest but also helps you gauge if the company culture aligns with your values.