At a Glance
- Tasks: Deliver a WOW customer experience while managing orders and logistics.
- Company: Join Technogym, a global leader in fitness and health solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Work in a vibrant culture that values teamwork and innovation.
- Why this job: Be part of a passionate team that promotes a healthy lifestyle and premium customer service.
- Qualifications: Experience in order management or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Technogym inspires 70 million daily users to train using our innovative and engaging solutions for fitness, sport, and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
If delivering a WOW customer experience alongside strong organisation and administration is your passion, then this is the role for you! Technogym serves a vast variety of customers and the Order Fulfilment & Logistics team plays a pivotal role in managing these customer interactions and relationships. In the Commercial segments we are premium and aspirational. In the Home/Consumer segment we are luxury.
An opportunity has arisen for an Order Fulfilment & Logistics Specialist to join the team out of our UK Headquarters in Bracknell, Berkshire. The role is permanent and full time and the successful candidate will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.
The role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery and snagging management. We support a diverse range of customers and each Order Fulfilment & Logistics Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team, and 3PLs.
The ideal candidate will have high attention to detail and accuracy with strong time and workload management skills. They will be excellent in both their telephone and written communication skills, have a true passion for delivering a premium customer experience and be systems savvy (we use SAP, Outlook, Salesforce). You will have previously worked with CRM and ERP systems. Previous SAP experience is desirable but not essential.
Your Impact
- Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing;
- Guarantee to the customer a Premium Customer Experience managing the “customer journey touch points”;
- “Frictionless” Delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing;
- Free stock optimization and managing of Purchase Order to HQ, when required, assuring the correct management of stock movement;
- Assure an accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee “backlog slippage”;
- Constantly update CRM system with all relevant information collected during customer service activities;
- Assure the proper management of TG Care Activities, granting adequate feedback to customers enquiries;
- Manage post delivery survey in order to assess customers’ satisfaction, proactively acting to solve any issue with the customer.
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook).
About You
- Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
- Minimum of 2-3 years of relevant experience.
- Strong sense of accountability and ownership of customer needs.
- Excellent communication skills, both verbal and written, with active listening and empathy.
- Knowledge of ERP systems (SAP preferred) and CRM management.
- Analytical and structured approach with strong problem-solving skills.
- Familiarity with local VAT and fiscal regulations.
- Exceptional time management and resilience.
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
Order Fulfillment Specialist Subs in Bracknell employer: Technogym
At Technogym, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around health, innovation, and teamwork. Located in Bracknell, Berkshire, our UK Headquarters offers employees the chance to thrive in a dynamic environment where personal growth is encouraged, and a passion for fitness is celebrated. With a commitment to delivering a premium customer experience, we empower our Order Fulfillment Specialists to take ownership of their roles while enjoying a supportive atmosphere that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Order Fulfillment Specialist Subs in Bracknell
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Technogym and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Technogym!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Technogym keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Order Fulfillment Specialist Subs in Bracknell
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Technogym:This is your chance to really connect with the team at Technogym. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Technogym
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Technogym.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Technogym that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Technogym. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
