At a Glance
- Tasks: Manage order processing and ensure a premium customer experience in logistics.
- Company: Join Technogym, a leading fitness brand with a vibrant culture.
- Benefits: Competitive salary, annual bonus, gym access, and 25 days leave.
- Other info: Opportunities for growth and a supportive work environment.
- Why this job: Be part of a dynamic team that values fitness and customer satisfaction.
- Qualifications: Experience in order management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Technogym invites the shortlisted candidate to join the Order Fulfilment & Logistics team based at our UK Headquarters in Bracknell, Berkshire. The role is permanent and full time, focusing on the premium customer journey, executing order‑to‑cash processes, and ensuring a seamless and well‑communicated process flow.
Your Role
Order Fulfilment & Logistics Specialist responsible for managing order-to-cash processes, delivery & snagging, stock optimisation, CRM updates, TG Care Activities, and post‑delivery surveys.
What You Will Do
- Guarantee precise and timely order processing, ensuring governance and compliance across the order‑to‑cash cycle.
- Deliver a premium customer experience, managing customer journey touch points.
- Plan and manage delivery via the logistics portal, including date management, D&I job assignment, and activity closing.
- Optimise free stock and manage purchase orders to HQ, ensuring proper stock movement.
- Maintain an accurate order portfolio, avoiding expired backlog and liaising proactively with Sales to prevent backlog slippage.
- Update the CRM system with all relevant customer service data.
- Manage TG Care Activities and provide timely feedback to customer enquiries.
- Conduct post‑delivery surveys, assess satisfaction, and proactively resolve issues.
About You
- Passionate about fitness, proactive, detail‑oriented, with strong time and workload management skills.
- Excellent telephone and written communication, and system savvy (SAP, Outlook).
What You Should Bring
- Proven experience in Order Management, Customer Service, or a related role in a fast‑paced, customer‑centric environment.
- Minimum 2–3 years of relevant experience.
- Strong sense of accountability and ownership of customer needs.
- Excellent verbal and written communication, active listening and empathy.
- Knowledge of ERP systems (SAP preferred) and CRM management.
- Analytical, structured approach with strong problem‑solving skills.
- Familiarity with local VAT and fiscal regulations.
- Exceptional time management and resilience.
What's On Offer
- Competitive salary.
- Annual bonus scheme.
- High‑end and up‑to‑date tools.
- On‑site premium showroom and staff gym.
- 25 days annual leave (increasing with service) plus UK bank holidays.
- Free parking.
- Free premium Italian coffee.
- Pension and life assurance scheme.
- Private medical insurance.
- Corporate wellness programme and benefits.
- Retailer discounts portal and partner benefits.
- Employee assistance programme.
- Employee purchase scheme.
- Comprehensive induction programme.
- Promotion from within our priority.
- Great people.
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Order Fulfillment Specialist in Bracknell employer: Technogym
At Technogym, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our UK Headquarters in Bracknell, Berkshire. Our commitment to employee growth is evident through our comprehensive induction programme and promotion from within policy, while our corporate wellness initiatives and premium facilities, including an on-site gym and showroom, ensure a healthy work-life balance. Join us to be part of a passionate team dedicated to delivering a premium customer experience in the fitness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Order Fulfillment Specialist in Bracknell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Technogym. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to order management and customer service. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your skills! If you have experience with SAP or CRM systems, be sure to highlight that during your interview. Share specific examples of how you've used these tools to improve processes or enhance customer satisfaction.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Order Fulfilment Specialist position.
We think you need these skills to ace Order Fulfillment Specialist in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Order Fulfillment Specialist role. Highlight your experience in order management and customer service, and don’t forget to mention any relevant skills like SAP or CRM systems. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for fitness and detail how your proactive approach aligns with our premium customer journey. Let us know why you’re the perfect fit for Technogym!
Showcase Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail. We love a well-organised application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about what we do at Technogym!
How to prepare for a job interview at Technogym
✨Know Your Order Fulfilment Basics
Make sure you brush up on the order-to-cash processes and logistics management. Familiarise yourself with how these processes work at Technogym, as well as any relevant ERP systems like SAP. This will show that you're not just interested in the role but also understand its core functions.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you managed customer touch points and resolved issues proactively. This will demonstrate your passion for providing a premium customer experience, which is key for this role.
✨Communicate Clearly and Confidently
Since excellent communication is crucial, practice articulating your thoughts clearly. Whether it's through mock interviews or speaking with friends, ensure you can convey your ideas effectively both verbally and in writing. This will help you stand out as a strong candidate.
✨Demonstrate Your Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you overcame them. Be ready to discuss your analytical approach and structured methods for problem-solving. This will show that you have the resilience and accountability needed for the fast-paced environment at Technogym.
