At a Glance
- Tasks: Manage order processing and ensure a premium customer experience in logistics.
- Company: Join Technogym, a leading fitness brand with a vibrant culture.
- Benefits: Competitive salary, annual bonus, gym access, and 25 days leave.
- Other info: Opportunities for growth and a supportive work environment.
- Why this job: Be part of a dynamic team that values fitness and customer satisfaction.
- Qualifications: Experience in order management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Technogym invites the shortlisted candidate to join the Order Fulfilment & Logistics team based at our UK Headquarters in Bracknell, Berkshire. The role is permanent and full time, focusing on the premium customer journey, executing order‑to‑cash processes, and ensuring a seamless and well‑communicated process flow.
Your Role
Order Fulfilment & Logistics Specialist responsible for managing order-to-cash processes, delivery & snagging, stock optimisation, CRM updates, TG Care Activities, and post‑delivery surveys.
What You Will Do
- Guarantee precise and timely order processing, ensuring governance and compliance across the order‑to‑cash cycle.
- Deliver a premium customer experience, managing customer journey touch points.
- Plan and manage delivery via the logistics portal, including date management, D&I job assignment, and activity closing.
- Optimise free stock and manage purchase orders to HQ, ensuring proper stock movement.
- Maintain an accurate order portfolio, avoiding expired backlog and liaising proactively with Sales to prevent backlog slippage.
- Update the CRM system with all relevant customer service data.
- Manage TG Care Activities and provide timely feedback to customer enquiries.
- Conduct post‑delivery surveys, assess satisfaction, and proactively resolve issues.
About You
- Passionate about fitness, proactive, detail‑oriented, with strong time and workload management skills.
- Excellent telephone and written communication, and system savvy (SAP, Outlook).
What You Should Bring
- Proven experience in Order Management, Customer Service, or a related role in a fast‑paced, customer‑centric environment.
- Minimum 2–3 years of relevant experience.
- Strong sense of accountability and ownership of customer needs.
- Excellent verbal and written communication, active listening and empathy.
- Knowledge of ERP systems (SAP preferred) and CRM management.
- Analytical, structured approach with strong problem‑solving skills.
- Familiarity with local VAT and fiscal regulations.
- Exceptional time management and resilience.
What's On Offer
- Competitive salary.
- Annual bonus scheme.
- High‑end and up‑to‑date tools.
- On‑site premium showroom and staff gym.
- 25 days annual leave (increasing with service) plus UK bank holidays.
- Free parking.
- Free premium Italian coffee.
- Pension and life assurance scheme.
- Private medical insurance.
- Corporate wellness programme and benefits.
- Retailer discounts portal and partner benefits.
- Employee assistance programme.
- Employee purchase scheme.
- Comprehensive induction programme.
- Promotion from within our priority.
- Great people.
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Order Fulfillment Specialist in Bracknell employer: Technogym
At Technogym, we are not just about fitness; we are a community that thrives on innovation and collaboration. Our dynamic work culture fosters personal growth and encourages employees to embrace the Healthness lifestyle, while our commitment to employee development ensures you have the tools and support needed to excel in your role. With opportunities to engage with a diverse range of clients across the North of the UK, you will be part of a mission-driven team that is shaping the future of wellness and making a positive impact on people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Order Fulfillment Specialist in Bracknell
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Technogym and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Technogym!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Technogym keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Order Fulfillment Specialist in Bracknell
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Technogym:This is your chance to really connect with the team at Technogym. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Technogym
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Technogym.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Technogym that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Technogym. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
