At a Glance
- Tasks: Lead a team of engineers to deliver top-notch customer service and ensure safety protocols.
- Company: Join Technogym, a global leader in fitness innovation with a vibrant culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Be part of a company that values diversity and promotes a Healthness lifestyle.
- Why this job: Make a real impact in the fitness industry while leading a passionate team.
- Qualifications: 3+ years of leadership experience and a passion for fitness and problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
Our Company, Technogym, inspires 70 million daily users to train using innovative & engaging solutions for fitness, sport and health. By promoting a Healthness lifestyle of exercise, a balanced diet, and positive mental approach, AI Tracking & Longevity, Technogym has grown into a success story with over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games from Sydney 2000 to Milano Cortina 2026.
We are looking for a Team Leader for our new in-house team of engineers. With experience in this area, you will bring a strong ethos of customer satisfaction, team management, and high attention to detail. You will work towards KPIs including:
- Economics
- Timing
- Customer Satisfaction (NPS)
- FTFR, JMR3
- Training and Certification for Field Engineers
- Completion of Field Actions related to Safety issues
- Calibrated tools for Field Engineers
- Number of Audits
- Number of Jobs/FTE
This is a hybrid role, with a requirement to visit customers in the field and also work in our Bracknell office.
Your Impact:
- Manage all aspects of performance and costs of the Field Service organization in your area, in line with assigned targets.
- Manage all internal engineers, specifically ensuring process adherence of repair protocols executed in the field.
- Work with second level technical support team to improve efficiency and compliance.
- Manage the effective planning and scheduling of internal engineers visits, ensuring the expected service level to customers.
- Identify key product issues that impact customer satisfaction and elevate them.
- Manage all training to ensure certification and correct protocol execution through on-field audits.
- Manage safety issues in the field.
- Understand customer complaints/issues and lead their resolution, involving all necessary company departments.
- Improve customer satisfaction and manage dissatisfied customers in person.
- Drive the quality of service with expertise & technical standard KPIs such as FTFR, TTS and JMR3, company policies and technician performance measurements.
- Lead organizational effectiveness by maximizing performance and people development and engagement via regular 121s and team meetings.
- Cooperate with Spare Parts team to ensure governance of local warehouses, ensuring internal engineers manage consumption of parts in the proper way.
About You:
- Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.
- You are a leader with good communication and negotiation skills.
What You Should Bring:
- Product technical knowledge
- Leadership experience of at least 3 years
- Problem solving and organizational skills
- Expertise in root cause analysis/troubleshooting
- Electronic/Mechanical engineering expertise
- Knowledge of ERP systems and databases
- Knowledge of ICT and office automation tools
- English fluency
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
Field Service Team Leader in Bracknell employer: Technogym
At Technogym, we are dedicated to fostering a vibrant work culture that prioritises employee growth and satisfaction. As a Field Service Team Leader in our Bracknell office, you will benefit from a hybrid working model, comprehensive training opportunities, and the chance to lead a passionate team committed to enhancing customer experiences. Join us in our mission to inspire a healthier lifestyle while enjoying the unique advantage of being part of a globally recognised brand that has supported the Olympic Games for over two decades.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Team Leader in Bracknell
✨Tip Number 1
Get to know the company inside out! Research Technogym's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Field Service Team Leader in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Team Leader role. Highlight your leadership experience, technical knowledge, and any relevant KPIs you've worked with. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about fitness and how your background aligns with our mission at Technogym. Be genuine and let your personality come through – we love seeing enthusiasm!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for someone who can lead and resolve issues effectively, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Technogym
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fitness equipment and engineering. Be ready to discuss specific products and how they work, as well as any relevant experience you've had in troubleshooting or managing field service teams.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you improved team performance or customer satisfaction. This role is all about managing engineers and ensuring high service levels, so highlight your leadership experience.
✨Understand Customer Satisfaction Metrics
Familiarise yourself with key performance indicators like NPS, FTFR, and JMR3. Be ready to discuss how you would use these metrics to drive improvements in service quality and customer satisfaction. Showing that you understand these concepts will impress the interviewers.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a dissatisfied customer or a safety issue in the field. Prepare some thoughtful responses that demonstrate your problem-solving skills and ability to manage challenging situations effectively.
