At a Glance
- Tasks: Deliver a WOW customer experience while managing orders and logistics.
- Company: Join Technogym, a premium brand in fitness and wellness.
- Benefits: Competitive salary, 25 days leave, private medical insurance, and gym access.
- Other info: Opportunities for career advancement and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Experience in order management or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Your Role
If delivering a WOW customer experience alongside strong organisation and administration is your passion, then this is the role for you! Technogym serves a vast variety of customers and the Order Fulfilment & Logistics team plays a pivotal role in managing these customer interactions and relationships. In the Commercial segments we are premium and aspirational. In the Home/Consumer segment we are luxury.
An opportunity has arisen for an Order Fulfilment & Logistics Specialist to join Mark and the team out of our UK Headquarters in Bracknell, Berkshire. The role is permanent and full time and the successful candidate will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.
The role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery & snagging management. We support a diverse range of customers and each Order Fulfilment & Logistics Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team and 3PLs.
The ideal candidate will have high attention to detail and accuracy with strong time and workload management skills. They will be excellent in both their telephone and written communication skills, have a true passion for delivering a premium customer experience and be systems savvy (we use SAP, Outlook, Salesforce). You will have previously worked with CRM and ERP systems. Previous SAP experience is desirable but not essential.
Your Impact
What you will do:
- Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing;
- Guarantee to the customer a Premium Customer Experience managing the “customer journey touch points”;
- “Frictionless” Delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing;
- Free stock optimization and managing of Purchase Order to HQ, when required, assuring the correct management of stock movement;
- Assure an accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee “backlog slippage”;
- Constantly update CRM system with all relevant information collected during customer service activities;
- Assure the proper management of TG Care Activities, granting adequate feedback to customers enquiries;
- Manage post delivery survey in order to assess customers’ satisfaction, proactively acting to solve any issue with the customer.
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook).
What you should bring:
- Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
- Minimum of 2-3 years of relevant experience.
- Strong sense of accountability and ownership of customer needs.
- Excellent communication skills, both verbal and written, with active listening and empathy.
- Knowledge of ERP systems (SAP preferred) and CRM management.
- Analytical and structured approach with strong problem-solving skills.
- Familiarity with local VAT and fiscal regulations.
- Exceptional time management and resilience.
What’s on offer
- Competitive salary
- High-end and up-to-date tools to do the job well
- On-site premium showroom (also the staff gym!)
- 25 days annual leave (increasing further with long service) plus UK Bank Holidays
- Free parking
- Free premium Italian coffee
- Pension and Life Assurance scheme
- Private Medical Insurance
- Corporate Wellness Programme and wellness benefits
- Retailer discounts portal and partner benefits
- Employee Assistance Programme
- Promoting from within is our first priority
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Order Fulfillment Specialist in Binfield employer: Technogym
At Technogym, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. Located in Bracknell, Berkshire, our UK Headquarters provides a dynamic environment where Order Fulfilment Specialists can thrive, supported by competitive salaries, generous annual leave, and a commitment to promoting from within. With access to high-end tools, a premium showroom, and wellness benefits, we empower our team members to deliver a WOW customer experience while fostering strong relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Order Fulfillment Specialist in Binfield
✨Tip Number 1
Get to know the company inside out! Research Technogym's values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in delivering that WOW customer experience.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent telephone and written communication, try role-playing with a friend or family member. This will help you feel more confident when discussing your passion for customer service during interviews.
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you've managed workloads and prioritised tasks in previous roles. Use specific examples to demonstrate your ability to handle multiple customer interactions seamlessly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team at Technogym. Don’t miss out on this opportunity!
We think you need these skills to ace Order Fulfillment Specialist in Binfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Order Fulfilment Specialist role. Highlight your experience in order management and customer service, and show how your skills align with delivering a premium customer experience.
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language but let your personality shine through to demonstrate your passion for customer service.
Highlight Relevant Experience:Don’t forget to mention any experience you have with CRM and ERP systems, especially SAP. If you've worked in fast-paced environments before, share those stories to show you can handle the pressure and still deliver a WOW experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Technogym
✨Know Your Customer Journey
Familiarise yourself with the customer journey and touchpoints mentioned in the job description. Be ready to discuss how you would ensure a premium experience for customers, especially during the order fulfilment process.
✨Showcase Your Systems Savvy
Since the role requires familiarity with systems like SAP and CRM tools, prepare to talk about your previous experiences with these systems. If you have specific examples of how you've used them to improve processes or customer satisfaction, share those!
✨Demonstrate Attention to Detail
Highlight your ability to manage details effectively. You might want to prepare examples of how you've successfully handled complex orders or resolved issues that required meticulous attention to detail.
✨Communicate with Confidence
Practice your verbal and written communication skills before the interview. Be prepared to demonstrate your active listening abilities and empathy, as these are crucial for managing customer relationships effectively.
