Field Service Team Leader

Our Company Technogym inspires 70 million daily users to train using our innovative and engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking and Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for a team leader for our new in-house team of engineers. With experience in this area, you will bring a strong ethos of customer satisfaction, team management and high attention to details. Working towards KPIs of:

• Economics
• Timing
• Customer Satisfaction (NPS)
• FTFR, JMR3
• Training and Certification for Field Engineers
• Completion of Field Action related to Safety issues
• Calibrated tools for Field Engineers
• Number of Audits
• Number of Jobs/FTE

This is a hybrid role, with a requirement to visit customers in the field and also work in our Bracknell office.

Your Impact

• Manage all aspects of performance and costs of the Field Service organization in your area, in line with assigned targets
• Manage all internal Engineers, specifically ensuring process adherence of repair protocols executed in the field
• Work with second level technical support team to improve efficiency and compliance
• Manage the effective planning and scheduling of Internal Engineers visits, ensuring the expected service level to customers
• Identify key product issues that impact customer satisfaction and escalate them
• Manage all training to ensure their certification and correct protocol execution through on-field audits
• Manage safety issues in the field
• Understand customer complaints/issues and lead their resolution, involving all the necessary company departments
• Improve customer satisfaction and manage dissatisfied customers in person
• Drive the quality of service with expertise and technical standard KPIs such as FTFR, TTS and JMR3, company policies and technician performance measurements
• Lead organizational effectiveness by maximizing performance and people development and engagement via regular 121s and team meetings
• Cooperate with the Spare Parts team to ensure governance of local warehouses, making sure that Internal Engineers are managing consumption of parts in the proper way

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a leader with good communication and negotiation skills.

What you should bring:

• Product technical knowledge
• Leadership experience of at least 3 years
• Problem solving and organizational skills
• Expertise in root cause analysis/troubleshooting
• Electronic/Mechanical engineering expertise
• Knowledge of ERP systems and databases
• Knowledge of ICT and office automation tools
• English fluency

Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!