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For Companies At a Glance
- Tasks: Engage with clients via phone, chat, and email to provide tailored solutions.
- Company: Join a leading wellness brand focused on quality and innovation.
- Benefits: Enjoy competitive pay, flexible working options, and growth opportunities.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a passionate team making a real impact in wellness.
- Qualifications: Sales experience and a passion for fitness and wellness are key.
The predicted salary is between 25000 - 35000 £ per year.
As an Online Client Advisor, you will manage client interactions via phone, chat, and email. Your outreach will involve sharing our brand ethos, demonstrating an understanding of the clientele's brand and needs, developing and presenting appropriate solutions, addressing any concerns, and closing the sale (referring to the field sales team where appropriate) whilst ensuring a personalised and supportive purchasing experience.
You will work closely and collaboratively with the field sales team to ensure the best possible result and will handle all requests from new and/or existing customers, following up on leads from marketing campaigns. Teamwork and relationships are key to delivery.
Your Impact
- Achieve and over-achieve inside sales targets
- Deliver a premium level of customer satisfaction, demonstrating a clear understanding of their needs, offering the right solution to both them and their customers
- Manage inbound calls whilst creating proactive outbound calls to generate new business opportunities for either direct or indirect sales
- Schedule visits with your field sales colleagues where the customer's needs are best placed within these areas
- Keep up-to-date as a product and solutions expert, being a credible Technogym Ambassador
- Maximise outbound call campaigns
- Manage and maintain ongoing opportunities to ensure the correct support for each order whilst keeping the wider business informed
- Collect and share adequate market feedback with relevant departments
- Manage and profile the CRM Database to ensure information is accurate and up to date (knowledge of Salesforce is a plus)
- Oversee the process from order to installation and payment to ensure sound execution of the sale
- Provide customers with CAD visuals of their spaces and solutions (full training provided)
About You
- Passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical
- Driven and consultative salesperson with excellent communication skills and strong teamwork
- Cool-tempered and able to handle rejection
- Knowledge of the steps within the sales process – previous software sales experience highly desirable
- Previous experience selling into the hospitality/residential sector would be advantageous
- CRM and pipeline management
- Exceptional customer relations (oral and written)
- Knowledge of fitness, performance, health and product use
- Communication, active listening and remote presentation skills
- Social media, IT proficiency and digital skills
- Integrity and humility
- Hunger and drive
- Passion and optimism
- Team player and collaborative
- Independent and organised
- Curious problem solver
- Results driven, 'Refuse to Lose' mentality
- Loves Technogym products
- Passion for sport, fitness and wellness
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Online Client Advisor (Hospitality & Residential) employer: Technogym S.p.A.
Contact Detail:
Technogym S.p.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Client Advisor (Hospitality & Residential)
✨Tip Number 1
Get to know the company inside out! Research Technogym's ethos, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for their brand, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your communication skills! Since you'll be managing client interactions via phone, chat, and email, it's crucial to sound confident and friendly. Role-play with a friend or record yourself to refine your pitch and ensure you're ready to impress.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can significantly boost your chances of landing that job.
✨Tip Number 4
Don't forget to follow up! After any interaction, whether it's an interview or a casual chat, send a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Online Client Advisor role!
We think you need these skills to ace Online Client Advisor (Hospitality & Residential)
Some tips for your application 🫡
Show Your Passion: Let your love for fitness, wellness, and sports shine through in your application. We want to see how your enthusiasm aligns with our brand ethos and how you can contribute to our mission.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in hospitality and sales. We appreciate candidates who take the time to connect their skills with what we’re looking for.
Be Personable: Since this role involves client interactions, showcase your communication skills. Use a friendly tone and demonstrate your ability to understand and address customer needs in your written application.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Technogym S.p.A.
✨Know Your Product Inside Out
As an Online Client Advisor, you'll need to be a product expert. Make sure you research Technogym's offerings thoroughly. Understand the features, benefits, and how they align with the needs of clients in the hospitality and residential sectors. This knowledge will help you confidently answer questions and demonstrate your credibility during the interview.
✨Showcase Your Communication Skills
Since this role involves managing client interactions via phone, chat, and email, practice your communication skills. Prepare to discuss how you've effectively communicated with clients in the past, especially in challenging situations. Use examples that highlight your active listening and problem-solving abilities, as these are crucial for delivering a personalised customer experience.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be ready to talk about your experiences working in teams. Share specific examples of how you've successfully collaborated with colleagues to achieve sales targets or improve customer satisfaction. Highlight your ability to work closely with field sales teams and how you can contribute to a positive team dynamic.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate client interactions. Practice handling common objections and closing techniques. This will not only showcase your sales skills but also your ability to think on your feet. Approach these scenarios with a consultative mindset, focusing on understanding the client's needs and providing tailored solutions.