At a Glance
- Tasks: Ensure customer satisfaction by resolving requests and managing service performance.
- Company: Join Technogym, a leader in fitness innovation and customer care.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Passionate team players welcome; we value diversity and inclusivity.
- Why this job: Be a customer advocate and make a real difference in fitness experiences.
- Qualifications: 3-5 years in a similar role with technical skills in electronics and engineering.
The predicted salary is between 30000 - 40000 £ per year.
If you thrive working in the Services field and you are obsessed with caring for user satisfaction, this is the position for you! One of Technogym’s goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere. We are looking for a problem‑solving Services Engineer who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.
Your Impact
- Execute jobs in line with defined standard operating procedures
- Achieve field performance (TTS, FTFR and JMR3)
- Manage stock of parts and guarantee a high-level of inventory record accuracy
- Educate customers in the technical use and care of Technogym equipment
- Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
- Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
- Properly manage service reports
- Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
- Contact customers to notify them of estimated times of arrival
- Escalate problems and reassign calls when appropriate
- Accurately report service data in line with assigned procedures
- Ensure all work‑related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work‑related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to‑earth and ethical. You are exceptional at working in a team.
What you should bring:
- 3-5 years’ experience in a similar role
- Diploma / Degree in Electronics & communications or similar
- Mechanical / electronic engineering skills
- Ability to troubleshoot, test, repair and service technical equipment
- Knowledge and ability to work with mobile tools and applications
- Knowledge of IT networking is an advantage
- Management of service orders
- Repair business expertise
- Management of client requests and complaints
- Transparency, intellectually open mind and aptitude for teamwork
Technogym is an Equal Opportunities Employer. We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Services Engineer Subs in London employer: Technogym S.p.A.
At Technogym, we pride ourselves on being an exceptional employer that prioritises user satisfaction and employee growth. Our collaborative work culture fosters innovation and teamwork, while our commitment to professional development ensures that you will have ample opportunities to enhance your skills in a dynamic environment. Located in a vibrant area, we offer unique advantages such as access to cutting-edge technology and a supportive team dedicated to making a positive impact in the fitness industry.
