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For Companies At a Glance
- Tasks: Support customers with queries and ensure their satisfaction through effective solutions.
- Company: Join Technogym, a global leader in fitness and health innovation.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and wellness perks.
- Why this job: Be part of a team that inspires millions to live healthier lives.
- Qualifications: 1-3 years in customer service, strong communication skills, and a passion for fitness.
- Other info: Work in a dynamic environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Technogym inspires 70 million daily users to train using our innovative and engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
If you thrive working in the Customer Care field and you are obsessed with user satisfaction, this is the position for you! One of Technogym’s goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience to all users.
We are looking for a hands-on and result driven Aftersales Customer Care Specialist, who will play a crucial role in customer satisfaction. You shall have a positive and proactive mindset, as your role will be key in recording, administering and managing incoming customer issues, striving for customer satisfaction and a high-class level of service in this stage of the premium customer journey.
Your Impact
- Act as the first-line response via the phone, email and online portal for all customer queries or reports, troubleshoot to be able to identify correct way forward.
- Provide effective solutions to known problems or pass to field technical team to visit.
- Identify/order the needed spare parts in case of easy-to-solve issues or providing accurate quotes to customers when needed.
- Guarantee customer satisfaction through professional technical assistance standards in terms of politeness, quality and speed.
- Process orders of spare parts specifically requested by customers.
- Guarantee accurate data collection to ensure communication is managed correctly.
- Manage the collection of feedback data related to products.
- Ensure timely resolution of issues in line with Customer SLA’s.
- Manage key customer relationships attending regular calls and providing weekly reports to provide proactive updates to ensure complete satisfaction.
- Chase all parties and suppliers to ensure all are working to the highest standard of SLA.
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You have a high level of attention to detail and accuracy, with strong time and workload management skills.
What you should bring:
- 1-3 years’ experience in a call center or retail environment or in a customer service support role.
- Strong phone and verbal communication skills along with active listening skills.
- Knowledge of customer service practices and principles.
- Knowledge of CRM management - SAP/Salesforce/ServiceMax would be a plus.
- Ability to multi-task, set priorities and manage time effectively.
What's on offer
- High-end and up-to-date tools to do the job well.
- On-site premium showroom (also the staff gym!).
- 25 days annual leave (increasing further with long service) plus UK Bank Holidays.
- Free parking.
- Free premium Italian coffee.
- Pension and Life Assurance scheme.
- Private Medical Insurance.
- Corporate Wellness Programme and wellness benefits.
- Retailer discounts portal and partner benefits.
- Employee Assistance Programme.
- Promoting from within is our first priority.
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
Aftersales Customer Care Specialist in Bracknell employer: Technogym S.p.A.
Contact Detail:
Technogym S.p.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Customer Care Specialist in Bracknell
✨Tip Number 1
Get to know the company inside out! Research Technogym's values, products, and culture. This way, when you chat with them, you can show off your knowledge and passion for their mission of promoting a healthy lifestyle.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your enthusiasm for fitness! Share your personal experiences with exercise and wellness during interviews. It’ll help you connect with the team and demonstrate that you embody the Healthness lifestyle they promote.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Technogym family.
We think you need these skills to ace Aftersales Customer Care Specialist in Bracknell
Some tips for your application 🫡
Show Your Passion for Fitness: Make sure to highlight your enthusiasm for fitness and a healthy lifestyle in your application. We love candidates who share our passion for promoting the Healthness lifestyle, so let that shine through!
Tailor Your Experience: When detailing your previous roles, focus on your customer service experience and any relevant skills. We want to see how your background aligns with the Aftersales Customer Care Specialist role, so be specific about your achievements.
Be Proactive in Your Approach: Demonstrate your proactive mindset by mentioning instances where you went above and beyond for customers. We value a hands-on attitude, so share examples that showcase your problem-solving skills and dedication to user satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Technogym.
How to prepare for a job interview at Technogym S.p.A.
✨Know Your Stuff
Before the interview, make sure you understand Technogym's mission and values. Familiarise yourself with their products and services, especially in customer care. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Proactive and Positive
Technogym values a proactive mindset. During the interview, demonstrate your enthusiasm for problem-solving and your ability to stay positive under pressure. Share instances where you took the initiative to improve processes or enhance customer experiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured in the role, or what challenges the customer care team currently faces. This shows your engagement and eagerness to contribute.
