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For Companies At a Glance
- Tasks: Lead a dynamic team of engineers to enhance customer satisfaction and service quality.
- Company: Join Technogym, a global leader in fitness innovation and health solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Be part of a vibrant culture that promotes health and well-being.
- Why this job: Make a real impact in the fitness industry while leading a passionate team.
- Qualifications: 3+ years of leadership experience and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our Company Technogym inspires 70 million daily users to train using our innovative and engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking and Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!
Your Role
We are looking for a team leader for our new in-house team of engineers. With experience in this area, you will bring a strong ethos of customer satisfaction, team management and high attention to details. Working towards KPIs of:
- Economics
- Timing
- Customer Satisfaction (NPS)
- FTFR, JMR3
- Training and Certification for Field Engineers
- Completion of Field Action related to Safety issues
- Calibrated tools for Field Engineers
- Number of Audits
- Number of Jobs/FTE
This is a hybrid role, with a requirement to visit customers in the field and also work in our Bracknell office.
Your Impact
- Manage all aspects of performance and costs of the Field Service organization in your area, in line with assigned targets
- Manage all internal Engineers, specifically ensuring process adherence of repair protocols executed in the field
- Work with second level technical support team to improve efficiency and compliance
- Manage the effective planning and scheduling of Internal Engineers visits, ensuring the expected service level to customers
- Identify key product issues that impact customer satisfaction and escalate them
- Manage all training to ensure their certification and correct protocol execution through on-field audits
- Manage safety issues in the field
- Understand customer complaints/issues and lead their resolution, involving all the necessary company departments
- Improve customer satisfaction and manage dissatisfied customers in person
- Drive the quality of service with expertise and technical standard KPIs such as FTFR, TTS and JMR3, company policies and technician performance measurements
- Lead organizational effectiveness by maximizing performance and people development and engagement via regular 121s and team meetings
- Cooperate with the Spare Parts team to ensure governance of local warehouses, making sure that Internal Engineers are managing consumption of parts in the proper way
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a leader with good communication and negotiation skills.
What you should bring:
- Product technical knowledge
- Leadership experience of at least 3 years
- Problem solving and organizational skills
- Expertise in root cause analysis/troubleshooting
- Electronic/Mechanical engineering expertise
- Knowledge of ERP systems and databases
- Knowledge of ICT and office automation tools
- English fluency
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
Field Service Team Leader employer: Technogym Kazakhstan
Contact Detail:
Technogym Kazakhstan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Technogym's values and mission. Show us how your passion for fitness and a healthy lifestyle aligns with our ethos. It’s all about that IMBESTIO spirit!
✨Tip Number 2
Prepare to showcase your leadership skills! Think of examples where you've successfully managed teams or resolved customer issues. We want to see how you can drive performance and keep our customers smiling.
✨Tip Number 3
Don’t forget to highlight your technical expertise! Brush up on your knowledge of electronic and mechanical engineering, as well as any relevant ERP systems. We love candidates who can blend technical know-how with great people skills.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and ready to take the first step towards joining our amazing team.
We think you need these skills to ace Field Service Team Leader
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for fitness and health shine through in your application. We want to see how your personal values align with our mission at Technogym, so don’t hold back!
Tailor Your CV: Make sure your CV highlights your leadership experience and technical skills relevant to the Field Service Team Leader role. We love seeing how your past experiences can contribute to our team!
Be Specific About Achievements: When detailing your previous roles, focus on specific achievements and metrics that demonstrate your impact. We’re all about results, so show us how you’ve driven customer satisfaction and team performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Technogym!
How to prepare for a job interview at Technogym Kazakhstan
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fitness equipment and engineering principles. Be ready to discuss how your expertise can directly impact customer satisfaction and team performance.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in managing performance, resolving conflicts, and driving team engagement. This will show that you're not just a leader but a motivator too!
✨Understand the Company Culture
Familiarise yourself with Technogym's values and the Healthness lifestyle they promote. Be ready to share how your personal lifestyle aligns with their mission and how you can contribute to their positive work environment.
✨Prepare for Scenario Questions
Think about potential challenges you might face in this role, such as handling customer complaints or managing safety issues in the field. Prepare structured responses that demonstrate your problem-solving skills and ability to think on your feet.