At a Glance
- Tasks: Ensure smooth order processing and deliver a premium customer experience.
- Company: Join Technogym, a leader in fitness innovation with a global presence.
- Benefits: Enjoy competitive salary, annual bonuses, and wellness perks.
- Other info: Work in a vibrant environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values health and customer satisfaction.
- Qualifications: Experience in order management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our Company Technogym inspires 70 million daily users to train using our innovative and engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking and Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
If delivering a WOW customer experience alongside strong organisation and administration is your passion, then this is the role for you! Technogym serves a vast variety of customers and the Order Fulfilment and Logistics team plays a pivotal role in managing these customer interactions and relationships. In the Commercial segments we are premium and aspirational. In the Home/Consumer segment we are luxury.
An opportunity has arisen for an Order Fulfilment and Logistics Specialist to join Mark and the team out of our UK Headquarters in Bracknell, Berkshire. The role is permanent and full time and the successful candidate will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.
The role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery and snagging management. We support a diverse range of customers and each Order Fulfilment and Logistics Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team and 3PLs.
The ideal candidate will have high attention to detail and accuracy with strong time and workload management skills. They will be excellent in both their telephone and written communication skills, have a true passion for delivering a premium customer experience and be systems savvy (we use SAP, Outlook, Salesforce). You will have previously worked with CRM and ERP systems. Previous SAP experience is desirable but not essential.
Your Impact
What you will do:
- Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing;
- Guarantee to the customer a Premium Customer Experience managing the “customer journey touch points”;
- “Frictionless” Delivery planning and management through the logistics portal: delivery date management, D&I job assignment and activity closing;
- Free stock optimization and managing of Purchase Order to HQ, when required, assuring the correct management of stock movement;
- Assure an accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee “backlog slippage”;
- Constantly update CRM system with all relevant information collected during customer service activities;
- Assure the proper management of TG Care Activities, granting adequate feedback to customers enquiries;
- Manage post delivery survey in order to assess customers’ satisfaction, proactively acting to solve any issue with the customer.
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook).
What you should bring:
- Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
- Minimum of 2-3 years of relevant experience.
- Strong sense of accountability and ownership of customer needs.
- Excellent communication skills, both verbal and written, with active listening and empathy.
- Knowledge of ERP systems (SAP preferred) and CRM management.
- Analytical and structured approach with strong problem-solving skills.
- Familiarity with local VAT and fiscal regulations.
- Exceptional time management and resilience.
What's on offer
- Competitive salary.
- Annual bonus scheme.
- High-end and up-to-date tools to do the job well.
- On-site premium showroom (also the staff gym!).
- 25 days annual leave (increasing further with long service) plus UK Bank Holidays.
- Free parking.
- Free premium Italian coffee.
- Pension and Life Assurance scheme.
- Private Medical Insurance.
- Corporate Wellness Programme and wellness benefits.
- Retailer discounts portal and partner benefits.
- Employee Assistance Programme.
- Product employee purchase scheme.
- Comprehensive induction programme.
- Promoting from within is our first priority.
- Amazing people!
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
Order Fulfillment Specialist in Bracknell employer: Technogym Austria
At Technogym, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around health and wellness. Located in Bracknell, Berkshire, our team enjoys a range of benefits including competitive salaries, a corporate wellness programme, and opportunities for personal growth within a supportive environment. Join us to be part of a passionate team dedicated to delivering premium customer experiences while promoting a healthy lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Order Fulfillment Specialist in Bracknell
✨Tip Number 1
Get to know the company inside out! Research Technogym's values, products, and culture. This way, when you get that interview, you can show off your knowledge and passion for their mission of promoting a healthy lifestyle.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and tailoring your answers to highlight your experience in order management and customer service. Show them how your skills align with delivering that WOW customer experience they’re after!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Order Fulfillment Specialist in Bracknell
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fitness and customer service shine through. We love candidates who are genuinely excited about the role and our mission at Technogym!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in order management and customer service. We want to see how your skills align with what we’re looking for in an Order Fulfilment Specialist.
Be Clear and Concise:In your written application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, as we appreciate strong communication skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Technogym Austria
✨Know Your Stuff
Before the interview, make sure you understand Technogym's mission and values. Familiarise yourself with their products and services, especially how they promote a healthy lifestyle. This will show your genuine interest in the company and help you connect your personal values with theirs.
✨Showcase Your Customer Service Skills
As an Order Fulfilment Specialist, you'll need to demonstrate your passion for delivering a premium customer experience. Prepare examples from your past roles where you've gone above and beyond for customers. Highlight your communication skills and how you handle challenges with empathy and active listening.
✨Be Systems Savvy
Since the role requires familiarity with systems like SAP and CRM tools, brush up on your technical skills. If you have experience with these systems, be ready to discuss specific instances where you used them effectively. If not, show your willingness to learn and adapt quickly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, how success is measured in the role, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
