At a Glance
- Tasks: Ensure smooth order processing and deliver a premium customer experience.
- Company: Join Technogym, a leader in fitness innovation with a global presence.
- Benefits: Enjoy competitive salary, annual bonuses, and wellness perks.
- Other info: Work in a vibrant environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values health and customer satisfaction.
- Qualifications: Experience in order management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our Company Technogym inspires 70 million daily users to train using our innovative and engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking and Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.
If delivering a WOW customer experience alongside strong organisation and administration is your passion, then this is the role for you! Technogym serves a vast variety of customers and the Order Fulfilment and Logistics team plays a pivotal role in managing these customer interactions and relationships. In the Commercial segments we are premium and aspirational. In the Home/Consumer segment we are luxury.
An opportunity has arisen for an Order Fulfilment and Logistics Specialist to join Mark and the team out of our UK Headquarters in Bracknell, Berkshire. The role is permanent and full time and the successful candidate will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.
The role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery and snagging management. We support a diverse range of customers and each Order Fulfilment and Logistics Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team and 3PLs.
The ideal candidate will have high attention to detail and accuracy with strong time and workload management skills. They will be excellent in both their telephone and written communication skills, have a true passion for delivering a premium customer experience and be systems savvy (we use SAP, Outlook, Salesforce). You will have previously worked with CRM and ERP systems. Previous SAP experience is desirable but not essential.
Your Impact
What you will do:
- Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing;
- Guarantee to the customer a Premium Customer Experience managing the “customer journey touch points”;
- “Frictionless” Delivery planning and management through the logistics portal: delivery date management, D&I job assignment and activity closing;
- Free stock optimization and managing of Purchase Order to HQ, when required, assuring the correct management of stock movement;
- Assure an accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee “backlog slippage”;
- Constantly update CRM system with all relevant information collected during customer service activities;
- Assure the proper management of TG Care Activities, granting adequate feedback to customers enquiries;
- Manage post delivery survey in order to assess customers’ satisfaction, proactively acting to solve any issue with the customer.
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook).
What you should bring:
- Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
- Minimum of 2-3 years of relevant experience.
- Strong sense of accountability and ownership of customer needs.
- Excellent communication skills, both verbal and written, with active listening and empathy.
- Knowledge of ERP systems (SAP preferred) and CRM management.
- Analytical and structured approach with strong problem-solving skills.
- Familiarity with local VAT and fiscal regulations.
- Exceptional time management and resilience.
What's on offer
- Competitive salary.
- Annual bonus scheme.
- High-end and up-to-date tools to do the job well.
- On-site premium showroom (also the staff gym!).
- 25 days annual leave (increasing further with long service) plus UK Bank Holidays.
- Free parking.
- Free premium Italian coffee.
- Pension and Life Assurance scheme.
- Private Medical Insurance.
- Corporate Wellness Programme and wellness benefits.
- Retailer discounts portal and partner benefits.
- Employee Assistance Programme.
- Product employee purchase scheme.
- Comprehensive induction programme.
- Promoting from within is our first priority.
- Amazing people!
Technogym is an Equal Opportunities Employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
Order Fulfillment Specialist in Bracknell employer: Technogym Austria
At Technogym, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around health and wellness. Located in Bracknell, Berkshire, our team enjoys a range of benefits including competitive salaries, a corporate wellness programme, and opportunities for personal growth within a supportive environment. Join us to be part of a passionate team dedicated to delivering premium customer experiences while promoting a healthy lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Order Fulfillment Specialist in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Technogym Austria. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Technogym Austria before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Fulfillment Specialist in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Technogym Austria:Your cover letter is your chance to shine! Tell us why you want to work at Technogym Austria specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Technogym Austria!
How to prepare for a job interview at Technogym Austria
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
