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- Tasks: Manage clinic operations, patient communications, and billing processes with precision.
- Company: Technique Health & Fitness, a modern MSK and performance clinic.
- Benefits: Competitive salary, flexible remote work, and a chance to make a real impact.
- Why this job: Join a mission-driven team and help shape the future of healthcare.
- Qualifications: Experience in accounts receivable and strong organisational skills required.
- Other info: Opportunity for career growth in a supportive, inclusive environment.
The predicted salary is between 24000 - 30000 £ per year.
Location: London preferred (80% remote / 20% on-site), but willing to consider candidates in other parts of the UK for fully remote work with the right experience.
Salary: £24,000 - 30,000 per annum depending on experience.
Contract: Full-time.
Start date: As soon as possible (immediate availability).
Technique Health & Fitness is a modern MSK and performance clinic committed to helping people live active, healthy and resilient lives. We blend expert physiotherapy, osteopathy and strength and conditioning with technology-enabled assessment and rehab to deliver clear, measurable outcomes. We treat people - not injuries - and we support them through every step of their journey.
Role overview: We’re hiring a meticulous, people-centred Practice Manager with proven Accounts Receivable & Credit Control experience (ideally in a healthcare or insurance-billed environment). You’ll be the operational heartbeat of the clinic: owning day-to-day admin and patient communications, ensuring billing accuracy, and driving debt recovery with confidence and care. This role suits someone who loves tidy systems, prompt follow-up, and measurable results.
Key responsibilities
- Admin & Patient Operations
- Answer and triage all incoming queries (email, online chat, Slack) and take incoming calls.
- Monitor call volumes and recommend adjustments to the reception package as needed.
- Liaise closely with clinicians (physios) and contact patients as required.
- Manage the clinic diary: cancel, book, and reschedule appointments; track attendance and follow-up.
- Place knee-brace orders; log, track, and record order details.
- Track new patients: ensure consent forms completed, files updated, and re-booking arranged.
- Check for failed communications and resolve promptly.
- Inform payroll of new starters/leavers.
- Order and maintain stock levels.
- Monitor monthly lists of patients without upcoming appointments and prompt re-booking.
- Raise all self-pay appointment invoices accurately and on time.
- Raise deposit invoices where applicable.
- Monitor uninvoiced appointments and liaise with billing to ensure nothing is missed.
- Accounts Receivable / Credit Control
- Post and reconcile all payments received.
- Review and reconcile remittances against invoices.
- Notify patients of insurance shortfalls, issue invoices, and track settlement.
- Chase all overdue balances —patients, insurance companies, and partners—professionally and persistently until resolved.
- Maintain a clean debtor ledger with clear notes, agreed plans, and escalation where required.
- Produce weekly A/R summaries with actions and risks.
Tools you’ll use
- Tracking: spreadsheets/trackers for A/R, remittances, and aged debt.
What good looks like (KPIs)
- Aged debt reduction across 30/60/90+ day buckets.
- Invoice timeliness: same-day/next-day billing on eligible items.
- Shortfall recovery rate consistently high.
- First-response time to patient enquiries within agreed SLAs.
- Re-booking rate and % of active patients with a future appointment improving month-on-month.
- No-show rate reduced through proactive reminders and follow-up.
Skills & experience
Must-haves
- Experience with Cliniko, Xero and Square (or very similar tools) is critical.
- Solid credit control / accounts receivable track record (healthcare, insurance-billed, or SME service environment preferred).
- Confident handling remittances, reconciliations, and payment posting.
- Professional, patient-centric communication—able to chase debt firmly yet empathetically.
- Strong diary and workflow management; detail-driven and highly organised.
- Comfortable with spreadsheets and basic reporting (aged debt, chase logs, reconciliations).
- Data diligence and confidentiality (GDPR compliance).
Nice-to-haves
- Familiarity with UK private medical insurance processes and shortfall handling.
- Experience supporting multi-site or hybrid clinical teams.
Working pattern
80% remote / 20% office-based (London) - fully remote candidates will be considered for those with highly aligned experience. Core hours to align with patient and clinician schedules; occasional flexibility during busy periods.
Ready to make an impact? If you’re energized by the prospect of building operational excellence in a mission-driven physiotherapy practice, we’d love to hear from you. This is more than an administrative role—it’s the opportunity to be a foundational part of Technique’s growth journey.
Technique Health & Fitness is an equal-opportunities employer. We welcome applications from all qualified candidates and are committed to an inclusive, supportive workplace.
Practice Manager employer: Technique Health and Fitness
Contact Detail:
Technique Health and Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager
✨Tip Number 1
Get to know the company inside out! Research Technique Health & Fitness, their values, and what makes them tick. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Practice Manager role. Plus, it shows your enthusiasm and initiative!
✨Tip Number 3
Prepare for the interview by practising common questions related to accounts receivable and credit control. Think about how you can demonstrate your people-centred approach and meticulous nature. We want to see you shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and why you’d be a great fit can leave a lasting impression. It’s all about showing that you’re keen and ready to jump in!
We think you need these skills to ace Practice Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Practice Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills—give us examples! If you've got experience in accounts receivable or credit control, share specific achievements that demonstrate your expertise and how you can contribute to our clinic.
Be Personable: Remember, we’re looking for someone who’s people-centred. Use a friendly tone in your application to reflect your communication style. Show us that you can handle patient interactions with empathy and professionalism.
Apply Through Our Website: We encourage you to apply through the provided Google form link. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Technique Health and Fitness
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Practice Manager role and its responsibilities. Familiarise yourself with the key tasks like managing patient communications and accounts receivable. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience with credit control and accounts receivable, especially in a healthcare setting. Be ready to discuss how you've handled billing accuracy and debt recovery, as these are crucial for the role.
✨Demonstrate Your Organisational Skills
Since the role requires meticulous organisation, come prepared with examples of how you've managed diaries, tracked appointments, or maintained tidy systems in previous jobs. You might even want to bring a simple spreadsheet example to showcase your comfort with data management.
✨Practice Empathetic Communication
As a Practice Manager, you'll need to communicate professionally yet empathetically, especially when chasing overdue balances. Prepare to role-play scenarios where you might need to handle sensitive conversations with patients or insurance companies, showing that you can balance firmness with care.
