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- Tasks: Manage clinic operations, patient communications, and oversee billing and credit control.
- Company: Technique Health & Fitness, a leading private physiotherapy and sports medicine group in London.
- Benefits: Competitive salary, flexible remote work, and a supportive team environment.
- Why this job: Be the heartbeat of a dynamic clinic and make a real difference in patient care.
- Qualifications: Experience in credit control and accounts receivable, ideally in healthcare.
- Other info: Join a diverse team with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Location: London preferred (80% remote / 20% on-site), but willing to consider candidates in other parts of the UK for fully remote work with the right experience
Salary: £24,000 – 30,000 per annum depending on experience
Contract: Full-time
Start date: As soon as possible (immediate availability)
Technique Health & Fitness is a modern MSK and performance clinic committed to helping people live active, healthy and resilient lives. We blend expert physiotherapy, osteopathy and strength and conditioning with technology-enabled assessment and rehab to deliver clear, measurable outcomes. We treat people – not injuries – and we support them through every step of their journey.
Role overviewWe\’re hiring a meticulous, people-centred Practice Manager with proven Accounts Receivable & Credit Control experience (ideally in a healthcare or insurance-billed environment). You\’ll be the operational heartbeat of the clinic: owning day-to-day admin and patient communications, ensuring billing accuracy, and driving debt recovery with confidence and care. This role suits someone who loves tidy systems, prompt follow-up, and measurable results.
Key responsibilitiesAdmin & Patient Operations
Answer and triage all incoming queries (email, online chat, Slack) and take incoming calls.
Monitor call volumes and recommend adjustments to the reception package as needed.
Liaise closely with clinicians (physios) and contact patients as required.
Manage the clinic diary: cancel, book, and reschedule appointments; track attendance and follow-up.
Place knee-brace orders; log, track, and record order details.
Track new patients: ensure consent forms completed, files updated, and re-booking arranged.
Check for failed communications and resolve promptly.
Inform payroll of new starters/leavers.
Order and maintain stock levels.
Monitor monthly lists of patients without upcoming appointments and prompt re-booking.
Raise all self-pay appointment invoices accurately and on time.
Raise deposit invoices where applicable.
Monitor uninvoiced appointments and liaise with billing to ensure nothing is missed.
Accounts Receivable / Credit Control
Post and reconcile all payments received .
Review and reconcile remittances against invoices.
Notify patients of insurance shortfalls , issue invoices, and track settlement .
Chase all overdue balances —patients, insurance companies, and partners—professionally and persistently until resolved.
Maintain a clean debtor ledger with clear notes, agreed plans, and escalation where required.
Produce weekly A/R summaries with actions and risks.
Tools you\’ll use
Tracking: spreadsheets/trackers for A/R, remittances, and aged debt
What good looks like (KPIs)
Aged debt reduction across 30/60/90+ day buckets.
Invoice timeliness : same-day/next-day billing on eligible items.
Shortfall recovery rate consistently high.
First-response time to patient enquiries within agreed SLAs.
Re-booking rate and % of active patients with a future appointment improving month-on-month.
No-show rate reduced through proactive reminders and follow-up.
Skills & experienceMust-haves
Experience with Cliniko , Xero and Square (or very similar tools) is critical
Solid credit control / accounts receivable track record (healthcare, insurance-billed, or SME service environment preferred).
Confident handling remittances, reconciliations, and payment posting .
Professional, patient-centric communication—able to chase debt firmly yet empathetically .
Strong diary and workflow management; detail-driven and highly organised.
Comfortable with spreadsheets and basic reporting (aged debt, chase logs, reconciliations).
Data diligence and confidentiality (GDPR compliance).
Nice-to-haves
Familiarity with UK private medical insurance processes and shortfall handling.
Experience supporting multi-site or hybrid clinical teams.
Working pattern
80% remote / 20% office-based (London) – fully remote candidates will be considered for those with highly aligned experience
Core hours to align with patient and clinician schedules; occasional flexibility during busy periods.
Ready to make an impact?If you\’re energized by the prospect of building operational excellence in a mission-driven physiotherapy practice, we\’d love to hear from you. This is more than an administrative role—it\’s the opportunity to be a foundational part of Technique\’s growth journey.
To apply, please complete the Google form, providing us with details about your experience and fit for the role: https://forms.gle/co2Z6zp1LXq58vLAA
Technique Health & Fitness is an equal-opportunities employer. We welcome applications from all qualified candidates and are committed to an inclusive, supportive workplace.
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Practice Manager employer: Technique Health and Fitness
Contact Detail:
Technique Health and Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager
✨Tip Number 1
Get to know the company before your interview! Research Technique Health & Fitness, their values, and their approach to patient care. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to credit control and accounts receivable. We can even role-play with a friend to build confidence and refine our responses.
✨Tip Number 3
Show off our organisational skills! Bring examples of how we’ve managed diaries or workflows in the past. This will demonstrate our ability to handle the day-to-day operations that are crucial for the Practice Manager role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the position can leave a lasting impression. Plus, it shows that we’re proactive and keen to join their team!
We think you need these skills to ace Practice Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your credit control experience and any relevant achievements. We want to see how your skills align with the role, so don’t be shy about showcasing your successes!
Craft a Compelling Cover Note: Your cover note is your chance to shine! Keep it concise but impactful. Share specific examples of your past achievements in credit control and how they relate to the Practice Manager role. We love a good story!
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can communicate effectively with patients and staff alike, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Technique Health & Fitness!
How to prepare for a job interview at Technique Health and Fitness
✨Know Your Numbers
Brush up on your credit control metrics and be ready to discuss your achievements. Highlight specific examples like DSO improvements or aged debt reductions. This shows you understand the financial side of the role and can bring measurable results.
✨Showcase Your Communication Skills
Since this role involves liaising with patients and clinicians, practice articulating how you handle sensitive conversations. Prepare examples where you've successfully chased debts while maintaining a professional and empathetic tone.
✨Familiarise Yourself with Tools
Get comfortable with the software mentioned in the job description, like Cliniko and Xero. If you have experience with similar tools, be ready to discuss how you used them to streamline processes or improve efficiency.
✨Demonstrate Your Organisational Skills
Prepare to talk about your diary management and workflow strategies. Share specific instances where your attention to detail helped prevent issues or improved patient follow-up, showcasing your ability to keep operations running smoothly.
