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For Companies At a Glance
- Tasks: Oversee and enhance the delivery of Managed Services while managing customer expectations.
- Company: Leading UK IT service provider with a focus on quality and compliance.
- Benefits: Hybrid working environment, exciting growth opportunities, and collaborative culture.
- Why this job: Join a dynamic team and make a real impact in IT service delivery.
- Qualifications: Strong experience in IT service delivery and ITIL v4+ Foundation certification.
- Other info: Flexible work options from the City office or Head Office in Croydon.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT service provider based in the UK is seeking a Service Delivery Manager to oversee and enhance the delivery of Managed Services. The role includes managing customer service expectations, ensuring service quality, and compliance with agreements.
Candidates should have strong experience in IT service delivery and possess an ITIL v4+ Foundation certification. This position offers a hybrid working environment, with options to work from the City office or the Head Office in Croydon, providing an exciting opportunity for growth and collaboration.
Service Delivery Manager - IT & Data Center (Hybrid) employer: Technimove
Contact Detail:
Technimove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - IT & Data Center (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery management. Think about how you can showcase your ITIL v4+ knowledge and experience. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Tailor your approach for each company. Research their service delivery processes and think about how you can add value. When you apply through our website, make sure to highlight specific examples from your past roles that align with their needs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for their team. Let’s keep that momentum going!
We think you need these skills to ace Service Delivery Manager - IT & Data Center (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT service delivery and any relevant certifications, like ITIL v4+. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed customer service expectations and ensured service quality in your previous roles.
Showcase Your Soft Skills: While technical skills are important, don’t forget to showcase your soft skills too! Communication, teamwork, and problem-solving are key in this role. Let us know how you’ve used these skills to enhance service delivery in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Technimove
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v4+ Foundation knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in service delivery. This will show that you not only understand the theory but can also implement it effectively.
✨Understand the Company’s Services
Research the specific managed services offered by the company. Familiarise yourself with their customer base and any recent projects or innovations. This will help you tailor your answers and demonstrate genuine interest in their operations.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical service delivery challenges. Think of examples from your previous experience where you successfully managed customer expectations or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Service Delivery Manager, communication is key. Be prepared to discuss how you manage stakeholder relationships and ensure clear communication across teams. Practice articulating your thoughts clearly and confidently, as this will be crucial in the interview.
