At a Glance
- Tasks: Lead and improve service delivery for top-tier IT clients, ensuring high quality and customer satisfaction.
- Company: Join Technimove, a market leader in Data Centre Transformations with a passionate team.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with excellent career progression and support for your journey.
- Why this job: Make a real impact in the tech world while collaborating with diverse, innovative colleagues.
- Qualifications: Strong IT service delivery experience and ITIL certification required.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? At Technimove, we’re passionate about transforming the way the world’s leading IT service providers manage their data centres. As the market leader in Data Centre Transformations, we deliver high-quality Professional Services and Data Centre Migrations for global clients, from ambitious start-ups to some of the most recognisable names in tech. Our secret weapon? Our people. Known as our TechniPeople, we’ve built a diverse, supportive, and ambitious team that thrives on collaboration, innovation, and passion. Some of our colleagues have been with us for over a decade, while many others are just starting their journey — but all share the same energy, drive, and love for what we do.
Location: Hybrid – from either the City office or the Head Office in Croydon.
The Role: Technimove is looking for a Service Delivery Manager to own, manage, and continually improve the delivery of Managed Services and operational service engagements, ensuring high service quality, customer satisfaction, financial control, and contractual compliance.
- Owns end-to-end service delivery, acting as the senior escalation point for customer service and operational issues within governance frameworks.
- Defines, agrees, and continuously improves service standards, including SLAs, OLAs, and underpinning supplier agreements.
- Works with customers, internal teams, and suppliers to agree service level requirements and proactively manage expectations and satisfaction.
- Monitors, analyses, and reports on service performance, initiating corrective actions where service levels fall below agreed targets.
- Oversees major incidents, ensuring effective coordination, communication, root cause analysis, and service improvement actions.
- Ensures Managed Services comply with quality, risk, security, regulatory, and business continuity requirements.
- Leads the transition of new Managed Services and supports pre-sales activity through input into service design, RFIs, and RFPs.
Experience:
Essential:- Strong experience in IT service delivery, operations management, or managed services environments.
- ITIL v4+ Foundation certification.
- Demonstrable experience managing service delivery in complex, customer‑facing environments.
- ITIL v4+ Practitioner, Intermediate, or Expert certifications.
- Project management qualifications such as PRINCE2 or PMP.
- Experience working within data centre, infrastructure, or engineering‑led service organisations.
- Vendor service management or operational certifications.
If interested, please apply!
Service Delivery Manager employer: Technimove
At Technimove, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility between our City office and Head Office in Croydon, while our commitment to employee growth ensures that every team member, from seasoned professionals to newcomers, has the opportunity to thrive and develop their skills in the dynamic field of IT service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Service Delivery Manager role!
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and service delivery strategies. Be ready to share specific examples of how you've improved service quality or managed customer expectations in the past. Show them you’re the TechniPeople they need!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at Technimove and tailor your approach to highlight how your experience fits their needs. We want to see your passion shine through!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role. Let’s make sure they remember you!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT service delivery and operations management, and don’t forget to mention any relevant certifications like ITIL v4+. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about transforming data centres and how your experience aligns with our mission at Technimove. Keep it engaging and personal, so we can get a feel for who you are.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you’ve improved service delivery or customer satisfaction. We love seeing the impact you’ve made in previous positions!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team at Technimove!
How to prepare for a job interview at Technimove
✨Know Your Stuff
Make sure you brush up on your IT service delivery knowledge, especially around ITIL frameworks. Be ready to discuss how you've managed service delivery in complex environments and share specific examples of your past experiences.
✨Understand the Company Culture
Research Technimove's values and culture. They pride themselves on collaboration and innovation, so think about how you can demonstrate these qualities in your answers. Show that you're not just a fit for the role, but also for their team.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical service delivery issues or manage customer expectations. Prepare by thinking through potential scenarios and how you would handle them, focusing on communication and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about their current challenges in service delivery or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
