At a Glance
- Tasks: Lead and improve service delivery for top-tier IT clients in a dynamic environment.
- Company: Join Technimove, a market leader in Data Centre Transformations with a passionate team.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values collaboration and innovation.
- Why this job: Make a real impact in IT service delivery while collaborating with innovative minds.
- Qualifications: Strong experience in IT service delivery and ITIL v4+ certification required.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? At Technimove, we’re passionate about transforming the way the world’s leading IT service providers manage their data centres. As the market leader in Data Centre Transformations, we deliver high-quality Professional Services and Data Centre Migrations for global clients, from ambitious start-ups to some of the most recognisable names in tech.
Our secret weapon? Our people. Known as our TechniPeople, we’ve built a diverse, supportive, and ambitious team that thrives on collaboration, innovation, and passion. Some of our colleagues have been with us for over a decade, while many others are just starting their journey — but all share the same energy, drive, and love for what we do.
Location: Hybrid – from either the City office or the Head Office in Croydon.
The Role: Technimove is looking for a Service Delivery Manager to own, manage, and continually improve the delivery of Managed Services and operational service engagements, ensuring high service quality, customer satisfaction, financial control, and contractual compliance.
- Owns end-to-end service delivery, acting as the senior escalation point for customer service and operational issues within governance frameworks.
- Defines, agrees, and continuously improves service standards, including SLAs, OLAs, and underpinning supplier agreements.
- Works with customers, internal teams, and suppliers to agree service level requirements and proactively manage expectations and satisfaction.
- Monitors, analyses, and reports on service performance, initiating corrective actions where service levels fall below agreed targets.
- Oversees major incidents, ensuring effective coordination, communication, root cause analysis, and service improvement actions.
- Ensures Managed Services comply with quality, risk, security, regulatory, and business continuity requirements.
- Leads the transition of new Managed Services and supports pre-sales activity through input into service design, RFIs, and RFPs.
Experience:
Essential:- Strong experience in IT service delivery, operations management, or managed services environments.
- ITIL v4+ Foundation certification.
- Demonstrable experience managing service delivery in complex, customer‑facing environments.
- ITIL v4+ Practitioner, Intermediate, or Expert certifications.
- Project management qualifications such as PRINCE2 or PMP.
- Experience working within data centre, infrastructure, or engineering‑led service organisations.
- Vendor service management or operational certifications.
If interested, please apply!
Service Delivery Manager in London employer: Technimove
At Technimove, we pride ourselves on being a leading employer in the IT service sector, offering a dynamic hybrid work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values diversity and ambition. With a strong focus on high-quality service delivery and customer satisfaction, joining our team means becoming part of a passionate community dedicated to transforming data centre management for global clients.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching Technimove and its culture. Understand their approach to data centre transformations and think about how your experience aligns with their values. Show them you’re not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific situations where you’ve demonstrated your skills in service delivery and problem-solving. This will help you stand out as a candidate who can handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Technimove team. Let’s get you that Service Delivery Manager role!
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about transforming IT service delivery and how you can contribute to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in IT service delivery and operations management. We love seeing how your background aligns with our needs, so don’t hold back on those achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Technimove
✨Know Your Stuff
Make sure you brush up on IT service delivery and operations management. Familiarise yourself with the key concepts of ITIL v4, as this will likely come up in conversation. Being able to discuss your experience in managing service delivery in complex environments will show that you’re the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled major incidents or service delivery challenges in the past. Think about specific situations where you coordinated communication and implemented service improvement actions. This will demonstrate your ability to manage escalations effectively.
✨Understand Their Culture
Research Technimove’s values and culture. They pride themselves on collaboration and innovation, so think about how you can showcase your teamwork skills and passion for the industry during the interview. Relate your experiences to their mission and how you can contribute to their diverse team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their current service delivery challenges or how they measure customer satisfaction. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
