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- Tasks: Support internal IT systems and provide top-notch helpdesk support for Technimove employees.
- Company: Join Technimove, a leader in IT services and data centre transformations.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of IT, solving problems and making a real impact every day.
- Qualifications: Experience with IT helpdesk systems and strong technical skills in Wintel infrastructure.
- Other info: Join a diverse team that values purpose, people, and passion.
The predicted salary is between 30000 - 42000 £ per year.
Technimove are on the lookout for an Internal IT Support Engineer to support the smooth running of all internal infrastructure, operating systems and commercial off-the-shelf (COTS) applications. The Internal IT Support Engineer will be responsible for providing an internal and external-facing support desk, managing internal improvement projects and remediation activities to their successful conclusion, and supporting ISO audit activities from an internal systems and controls perspective.
Responsibilities
- Act as the go-to face of IT for Technimove employees, championing excellence in delivery.
- Provide responsive first to third line support, managing and overseeing the service desk ticket queue, allocating and chasing tickets, where externally resolved, and resolving tickets internally, ensuring they are managed in line with KPI targets and SLAs.
- Administer, maintain, support, and troubleshoot Technimove’s internal IT infrastructure, and core business systems, ensuring high availability and performance.
- Lead and deliver internal IT improvement projects and remediation activities from initiation through to completion.
- Support onboarding/offboarding processes, including device provisioning and access setup.
- Ensure compliance with internal security standards and best practices.
- Provide support to Account Managers or Service Delivery Managers in preparing for customer service reviews and operational meetings, supplying narrative, context, and owning actions as required.
- Support the Director of Operations in the day‑to‑day management of the IT function and in planning future developments, ensuring that any changes to the support model/profile/requirements are fed through to the Account and Service Management teams.
Skills & Experience
- Experience of working to formal SLAs delivered through IT Helpdesk (ideally HubSpot Service Desk) or Professional Services Automation (PSA) software (ideally Kantata OX).
- Proven track record of working with, and strong technical experience in managing and troubleshooting:
- Wintel infrastructure (Server 2016+ and associated services, i.e. DNS, AD, DHCP, etc.).
- Networking and security concepts (Subnet, vLAN, routing, Wi‑Fi, firewall).
- End user device management use and deployment utilising Intune / Autopilot.
- PowerShell scripts.
- Understanding of Fortinet and Meraki networks.
- Demonstrable exposure to M365 applications, especially Messaging, Teams, OneDrive, and SharePoint, alongside a thorough understanding of end point administration and deployment.
IT Support Engineer in London employer: Technimove
Contact Detail:
Technimove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, troubleshooting experiences, and any cool tech solutions you've implemented. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from passionate candidates. Tailor your application to highlight how your skills align with our needs at Technimove, and let us know why you're excited about joining our team!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Wintel infrastructure, networking concepts, and any relevant software like HubSpot or Kantata OX. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Technimove. Be sure to mention specific projects or experiences that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled technical issues in the past, especially those involving end-user devices or network troubleshooting. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Technimove
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Wintel infrastructure, networking concepts, and M365 applications. Be ready to discuss your experience with troubleshooting and managing these systems, as this will show that you're the right fit for the role.
✨Familiarise Yourself with SLAs and KPIs
Since you'll be working with service desk ticket queues and managing SLAs, it’s crucial to understand how these work. Prepare examples of how you've met or exceeded SLAs in previous roles, as this will demonstrate your ability to deliver excellence in IT support.
✨Showcase Your Project Management Skills
You'll be leading internal IT improvement projects, so come prepared with examples of past projects you've managed. Highlight your approach to project initiation, execution, and completion, and how you ensured successful outcomes.
✨Emphasise Your People Skills
As the go-to face of IT, your ability to communicate effectively with both technical and non-technical staff is key. Think of scenarios where you've successfully resolved conflicts or improved team collaboration, and be ready to share those stories during the interview.