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For Companies At a Glance
- Tasks: Support internal IT systems and provide top-notch helpdesk assistance.
- Company: Join Technimove, a leader in IT transformations with a vibrant team culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Why this job: Be the IT hero, solving problems and making a real impact every day.
- Qualifications: Experience with IT support, troubleshooting, and managing service desk operations.
- Other info: Dynamic workplace with exciting projects and a focus on innovation.
The predicted salary is between 30000 - 42000 £ per year.
Technimove are on the lookout for an Internal IT Support Engineer to support the smooth running of all internal infrastructure, operating systems and commercial off-the-shelf (COTS) applications. The Internal IT Support Engineer will be responsible for providing an internal and external-facing support desk, managing internal improvement projects and remediation activities to their successful conclusion, and supporting ISO audit activities from an internal systems and controls perspective.
Responsibilities
- Act as the go-to face of IT for Technimove employees, championing excellence in delivery.
- Provide responsive first to third line support, managing and overseeing the service desk ticket queue, allocating and chasing tickets, where externally resolved, and resolving tickets internally, ensuring they are managed in line with KPI targets and SLAs.
- Administer, maintain, support, and troubleshoot Technimove’s internal IT infrastructure, and core business systems, ensuring high availability and performance.
- Lead and deliver internal IT improvement projects and remediation activities from initiation through to completion.
- Support onboarding/offboarding processes, including device provisioning and access setup.
- Ensure compliance with internal security standards and best practices.
- Provide support to Account Managers or Service Delivery Managers in preparing for customer service reviews and operational meetings, supplying narrative, context, and owning actions as required.
- Support the Director of Operations in the day‑to‑day management of the IT function and in planning future developments, ensuring that any changes to the support model/profile/requirements are fed through to the Account and Service Management teams.
Skills & Experience
- Experience of working to formal SLAs delivered through IT Helpdesk (ideally HubSpot Service Desk) or Professional Services Automation (PSA) software (ideally Kantata OX).
- Proven track record of working with, and strong technical experience in managing and troubleshooting:
- Wintel infrastructure (Server 2016+ and associated services, i.e. DNS, AD, DHCP, etc.).
- Networking and security concepts (Subnet, vLAN, routing, Wi‑Fi, firewall).
- End user device management use and deployment utilising Intune / Autopilot.
- PowerShell scripts.
- Understanding of Fortinet and Meraki networks.
- Demonstrable exposure to M365 applications, especially Messaging, Teams, OneDrive, and SharePoint, alongside a thorough understanding of end point administration and deployment.
IT Support Engineer in Croydon employer: Technimove
Contact Detail:
Technimove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Croydon
✨Tip Number 1
Network like a pro! Reach out to current employees at Technimove on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on Wintel infrastructure, networking concepts, and M365 applications. We want to see how you tackle real-world problems.
✨Tip Number 3
Be ready to discuss your past experiences! Think of specific examples where you’ve managed IT projects or resolved tricky support issues. We love hearing about your successes and how you’ve made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Technimove.
We think you need these skills to ace IT Support Engineer in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Wintel infrastructure, networking concepts, and any relevant software like HubSpot or Kantata OX. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Technimove. Be sure to mention any specific projects or experiences that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled technical issues in the past, especially those involving end-user devices or network troubleshooting. We love seeing how you approach challenges!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Technimove
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Wintel infrastructure, networking concepts, and M365 applications. Be ready to discuss your experience with troubleshooting and managing these systems, as this will show that you're not just familiar but confident in your skills.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Think about specific situations where you managed service desk tickets or led improvement projects. This will demonstrate your ability to handle challenges and deliver results, which is key for the role.
✨Understand Their Culture and Values
Familiarise yourself with Technimove's core values of Purpose, People, and Passion. During the interview, relate your personal values and experiences to theirs. This connection can help you stand out as a candidate who fits well within their team and culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their current IT projects, the tools they use, or how they measure success in the support team. This shows your genuine interest in the position and helps you assess if it's the right fit for you.