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- Tasks: Support internal IT systems and provide top-notch helpdesk support for Technimove employees.
- Company: Join Technimove, a leader in IT services and data centre transformations.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the go-to IT expert and make a real difference in a thriving tech company.
- Qualifications: Experience with IT helpdesk systems and strong technical skills in infrastructure management.
- Other info: Join a diverse team passionate about innovation and excellence in IT.
The predicted salary is between 28800 - 43200 £ per year.
Technimove are on the lookout for an Internal IT Support Engineer to support the smooth running of all internal infrastructure, operating systems and commercial off-the-shelf (COTS) applications. The Internal IT Support Engineer will be responsible for providing an internal and external facing support desk, and managing internal improvement projects and remediation activities to their successful conclusion, as well as supporting ISO audit activities from an internal systems and controls perspective.
Responsibilities
- Act as the go-to face of IT for Technimove employees, championing excellence in delivery.
- Provide responsive first to third line support, managing and overseeing the service desk ticket queue, allocating and chasing tickets, where externally resolved, and resolving tickets internally, ensuring they are managed in line with KPI targets and SLAs.
- Administer, maintain, support, and troubleshoot Technimove’s internal IT infrastructure, and core business systems, ensuring high availability and performance.
- Lead and deliver internal IT improvement projects and remediation activities from initiation through to completion.
- Support onboarding/offboarding processes, including device provisioning and access setup.
- Ensure compliance with internal security standards and best practices.
- Provide support to Account Managers or Service Delivery Managers in preparing for customer service reviews and operational meetings, supplying narrative, context, and owning actions as required.
- Support the Director of Operations in the day-to-day management of the IT function and in planning future developments, ensuring that any changes to the support model/profile/requirements are fed through to the Account and Service Management teams.
Skills & Experience
- Experience of working to formal SLAs delivered through IT Helpdesk (ideally HubSpot Service Desk) or Professional Services Automation (PSA) software (ideally Kantata OX).
- Proven track record of working with, and strong technical experience in managing and troubleshooting: Wintel infrastructure (Server 2016+ and associated services, i.e. DNS, AD, DHCP, etc.).
- Azure/365 administration.
- Clustered Virtualisation (VMware).
- Networking and security concepts (Subnet, vLAN, routing, Wi‑Fi, firewall).
- Windows10/11 end user devices.
- End user device management use and deployment utilising Intune / Autopilot.
- PowerShell scripts.
- Understanding of Fortinet and Meraki networks.
- Demonstrable exposure to M365 applications, especially Messaging, Teams, OneDrive, and SharePoint, alongside a thorough understanding of end point administration and deployment.
Internal IT Support Engineer in Croydon employer: Technimove
Contact Detail:
Technimove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal IT Support Engineer in Croydon
✨Tip Number 1
Get to know the company inside out! Research Technimove's values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. This will help you demonstrate your problem-solving skills and technical expertise.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Internal IT Support Engineer in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal IT Support Engineer role. Highlight relevant experience with Wintel infrastructure, Azure/365 administration, and any specific tools mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to Technimove's mission. Be sure to mention any relevant projects or experiences that showcase your problem-solving skills.
Showcase Your Technical Skills: In your application, don't forget to highlight your technical skills, especially those related to managing and troubleshooting systems like Windows 10/11, networking concepts, and PowerShell scripting. We love seeing candidates who are technically savvy and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your application!
How to prepare for a job interview at Technimove
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Wintel infrastructure, Azure/365 administration, and networking concepts. Be ready to discuss your experience with troubleshooting and managing these systems, as they’ll likely ask for specific examples.
✨Familiarise Yourself with SLAs and KPIs
Since the role involves managing service desk tickets in line with SLAs, it’s crucial to understand how these work. Prepare to talk about your previous experiences with SLAs and how you’ve ensured compliance in past roles. This shows you’re serious about delivering excellent support.
✨Showcase Your Project Management Skills
You’ll be leading internal IT improvement projects, so be ready to share examples of projects you’ve managed from start to finish. Highlight your ability to oversee tasks, manage timelines, and ensure successful outcomes, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare Questions About Company Culture
Technimove values its people and culture, so come prepared with questions that show your interest in their team dynamics and values. Ask about how they support employee development or how they foster collaboration within the IT department. This will help you gauge if it’s the right fit for you.