Technical Support Engineer

Techniche Global are supporting an engineering company to appoint a Technical Support Engineer. This role will be supporting our client s customers (primarily B2B industrial customers) with guidance, product advice and support. Our client is seeking someone who is technically minded, with a background in either engineering, technical products, materials or an understanding of products variances from a lab/testing perspective.
Salary: £35-40k per annum plus benefits
Location: Winchester- 100% onsite (occasional travels across the UK and Europe)
Duration: perm/ full-time
Requirements: LRTW, Full driving license

Key responsibilities:
Technical Support

• UK & European business support provide extensive technical support and backup to UK & European distributor network via phone, email and in person – visiting distributors, training staff and attending joint customer visits
• Technical service projects and supportive technical data generation, developing and implementing testing programs
• Maintaining and populating central knowledge database for product and application information which can be easily accessed by The Company s staff
• Updating, populating and maintaining Company s master data file
• Availability for site visits to support Company s sales staff technically
• Manning technical helpline telephone and tech. support inbox
• Updating CRM database, forwarding sales leads to relevant salespeople and distributors
• Preparation of presentations and materials
• Hosting webinars and training sessions and hands-on demonstrations
• Handling of product quality complaints
• Exhibition stand manning as required
• Assistance in promotional video filming activities

Quality Control

• Arrange QC cover to ensure adequate coverage on days that the QC technician is unavailable, and cover during sickness or holidays

Document Control

• Creation and control of technical datasheets
• Writing of technical articles and product PR in collaboration with marketing department
• Technical content creation for blog, brochures, distributor website etc. supporting marketing activities
• Creation of case studies, application profiles and product sales tools

Business Innovation

• Identify and attend relevant conferences and exhibitions
• Identify and attend relevant training courses to enhance skills

General

• Housekeeping audits
• Cleanliness & tidiness of working environment and site
• Accident-free working

Qualifications and Education Requirements

• Science-based degree, engineering background
• Good working knowledge of MS Office suite
• Full driving license