At a Glance
- Tasks: Engage with customers, process orders, and drive sales growth in a dynamic team.
- Company: Leading distributor of innovative plastic piping systems and water solutions.
- Benefits: Competitive salary, annual bonus, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Join a collaborative team and make a real impact on customer satisfaction and sales success.
- Qualifications: 2-3 years in sales or customer service, strong communication, and teamwork skills.
Location: Leeds
Salary: £30k-£35k + up to 15% annual bonus
We are supporting a leading distributor of plastic piping systems and water infrastructure solutions in their search for a Customer Service & Sales Engineer. The business supplies innovative products and technical expertise across multiple industries, delivering high-quality solutions and exceptional customer support. This is an excellent opportunity for a commercially minded and customer-focused professional to play a key role in supporting customer growth, retention and sales performance within a collaborative and supportive environment.
The Role:
- Customer Relationship Management – Handling inbound and outbound customer calls while building strong, long-term customer relationships.
- Sales Support & Growth – Proactively following up quotations and identifying opportunities to convert enquiries into profitable business.
- Quotation & Order Processing – Preparing and processing customer quotations and orders accurately and efficiently.
- Customer Service Excellence – Resolving customer queries professionally and ensuring a high level of customer satisfaction.
- Stock & Delivery Coordination – Checking stock availability, lead times and delivery options while communicating updates clearly to customers.
- Proactive Sales Activity – Identifying upselling and cross-selling opportunities to support sales growth.
- Cross-Functional Collaboration – Working closely with sales, warehouse, logistics and finance teams to ensure smooth order fulfilment.
- Systems & Administration – Maintaining accurate customer and sales records within ERP and CRM systems.
- Continuous Improvement – Supporting improvements to processes and contributing positively to team culture.
What We’re Looking For:
- 2–3+ years’ experience within industrial sales, technical B2B sales or sales administration.
- Confident communication skills with the ability to build strong customer relationships.
- Comfortable making outbound calls and proactively engaging with customers.
- Strong organisational skills and attention to detail.
- Commercially minded with a proactive sales approach.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong teamwork and collaboration skills.
- Experience using ERP systems, Microsoft Office and digital business tools.
Desirable:
- Experience within industrial products, technical solutions or wholesale environments.
- Knowledge of piping systems, water infrastructure products or technical distribution industries.
Customer Service and Sales Engineer in Richmond Hill employer: Techniche Global Ltd
Join a leading distributor of plastic piping systems and water infrastructure solutions in Leeds, where you will thrive in a collaborative and supportive environment. With a focus on customer growth and retention, the company offers competitive salaries, an annual bonus of up to 15%, and ample opportunities for professional development. Experience a culture that values teamwork, innovation, and continuous improvement, making it an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Sales Engineer in Richmond Hill
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Service & Sales Engineer. Highlight your customer relationship skills and sales achievements.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation and reiterating your enthusiasm for the role. It keeps you fresh in their minds!
We think you need these skills to ace Customer Service and Sales Engineer in Richmond Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, especially in technical or industrial settings, to show us you're the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and sales. Share specific examples of how you've built strong customer relationships or successfully converted enquiries into sales.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application showcases your confident communication style. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Techniche Global Ltd
✨Know Your Products
Familiarise yourself with the company's products and services, especially in plastic piping systems and water infrastructure. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service & Sales Engineer, strong communication is key. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've built customer relationships or resolved queries in the past.
✨Prepare for Scenario Questions
Expect to be asked about specific situations, like handling difficult customers or upselling products. Think of relevant experiences where you successfully navigated these scenarios and be ready to share them.
✨Highlight Your Teamwork Experience
Collaboration is crucial in this role. Be prepared to discuss how you've worked with cross-functional teams in the past, particularly in sales support or order fulfilment, to show that you're a team player.
