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- Tasks: Build and repair electrical catering equipment while providing customer support.
- Company: Growing engineering and catering equipment business in Sutton-in-Ashfield.
- Benefits: £14.50 per hour, overtime, healthcare, food vouchers, and a Christmas bonus.
- Other info: Permanent position with excellent team culture and career growth opportunities.
- Why this job: Get hands-on experience in a dynamic role with real impact on customer satisfaction.
- Qualifications: Experience in electrical assembly and troubleshooting skills required.
The predicted salary is between 30000 - 30000 £ per year.
A growing engineering and catering equipment business is looking to appoint an Electrical Build & Technical Support Technician to support machine build, repair, and customer support activities from their Sutton-in-Ashfield site.
This is a hands-on role combining practical electrical assembly and repair work with customer troubleshooting and technical support. Approximately 75-80% of the role is focused on building and repairing machines, with the remaining time spent supporting customers remotely via phone and email to diagnose faults using photos and videos where required. The equipment is modular rather than highly complex electronics-based, so the emphasis is on practical fault finding, component replacement, and logical troubleshooting.
Responsibilities include:
- Electrical assembly and machine build work
- Repair and fault finding on catering equipment
- Wiring, soldering, crimping, and component replacement
- Supporting customers remotely with troubleshooting and diagnostics
- Coordinating another Technician in a team lead capacity
- Taking ownership of technical issues through to resolution
Candidates should have:
- Good electrical assembly experience
- Practical fault-finding and troubleshooting ability
- Experience with wiring, soldering, crimping, or electrical components
- Strong communication and customer support skills
- A hands-on and proactive approach
Previous supervisory or team lead experience would be beneficial, but is not essential.
This is a permanent, site-based role in Sutton-in-Ashfield, moving to NG17 2JN around August/September. Working hours are Monday to Friday, 8am-5pm.
Package includes:
- £14.50 per hour
- Overtime paid at 1.5x
- Healthcare
- Monthly food vouchers
- Christmas bonus
- Additional holiday entitlement with service
- Pension
- Staff events
Electrical Build & Technical Support role employer: Techniche Global Ltd
Contact Detail:
Techniche Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electrical Build & Technical Support role
✨Tip Number 1
Get hands-on! Since this role is all about practical electrical assembly and troubleshooting, make sure you showcase your skills in these areas. Bring along examples of your previous work or even a portfolio if you have one. We want to see what you can do!
✨Tip Number 2
Brush up on your communication skills! You'll be supporting customers remotely, so practice explaining technical issues in simple terms. We need to know you can troubleshoot effectively while keeping the customer calm and informed.
✨Tip Number 3
Be proactive during the interview! If they ask about a technical issue, don’t just give a textbook answer. Share your thought process and how you would approach the problem. We love seeing candidates who take ownership of their work!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team. Let’s get you started on this exciting journey together!
We think you need these skills to ace Electrical Build & Technical Support role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electrical assembly experience and troubleshooting skills. We want to see how your hands-on approach aligns with the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Electrical Build & Technical Support role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since this role involves supporting customers remotely, it’s crucial to demonstrate your strong communication skills. In your application, mention any experience you have in customer support or troubleshooting, especially if it involved clear and effective communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Techniche Global Ltd
✨Know Your Stuff
Make sure you brush up on your electrical assembly skills and practical fault-finding techniques. Be ready to discuss specific examples from your past experiences where you've successfully built or repaired equipment, as this will show your hands-on expertise.
✨Show Off Your Troubleshooting Skills
Since a big part of the role involves customer support, prepare to demonstrate how you would approach diagnosing faults. Think about how you would explain technical issues clearly to customers over the phone or via email, using simple language and visuals if necessary.
✨Team Player Vibes
Even if you haven't held a supervisory role before, highlight any experience where you've worked collaboratively with others. Discuss how you can coordinate with fellow technicians and take ownership of technical issues, showing that you're proactive and ready to lead when needed.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. This could be about their approach to customer support or how they handle complex repairs. It shows you're genuinely interested and helps you gauge if the company is the right fit for you.