At a Glance
- Tasks: Coordinate upgrades for cochlear implant patients and manage a busy caseload.
- Company: Join the University of Southampton Auditory Implant Service, making a real difference.
- Benefits: Be part of a supportive team in a meaningful healthcare role.
- Other info: We value diversity and inclusivity; everyone is welcome to apply.
- Why this job: Impact lives by ensuring patients receive the latest technology for better hearing.
- Qualifications: Experience in admin or customer support, strong communication, and teamwork skills.
The predicted salary is between 31500 - 38500 £ per year.
Join the University of Southampton Auditory Implant Service (USAIS) as an Upgrade Pathway Coordinator and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.
Responsibilities
- Manage and coordinate the purchase of newly implanted CI & BCHI patients processor technology.
- Ensure that every five years, patients progress through the upgrade pathway to replace their processor equipment with the latest technology.
- Liaise with Clinical Team Leaders to manage and prioritise a high‑volume caseload of upgrade patients, ensuring appropriate sequencing in line with clinical requirements, patient readiness, equipment availability, and service capacity.
- Ensure accurate and timely ordering of equipment through NHS Supply Chain (NHSSC), aligning with patient upgrade due dates, monitoring and tracking order status & delivery dates.
- Receive goods, unpack and prepare the processor kit and accessories for the patient appointment.
Qualifications
- Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including NHSSC and Patient Administration System (PAS).
- Strong communication skills with a proven ability to prioritise and manage a busy workload.
- Excellent attention to detail, record‑keeping skills and maintenance of confidentiality for all data & patient information.
- Strong teamwork skills and the ability to build positive working relationships.
- Ability to thrive and support colleagues in a busy, noisy working environment.
Special Requirements
- The maintenance of confidentiality in information and data management is mandatory, with an ability to cross-check data from multiple sources and an excellent attention to detail and accuracy.
Additional Information
- We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.
- This role does not qualify for Skilled Worker Visa sponsorship.
Upgrade Pathway Coordinator in Southampton employer: Technical University of Denmark
The University is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee well-being and professional growth. With the flexibility of hybrid working and generous leave entitlements, including 36 days off, staff are encouraged to maintain a healthy work-life balance while contributing to the academic success of students in the Faculty of History.
Contact Details:
Technical University of Denmark Recruitment Team
