At a Glance
- Tasks: Coordinate patient referrals and manage appointments in a dynamic healthcare environment.
- Company: Join the University of Southampton, a leader in education and inclusivity.
- Benefits: Generous holiday allowance, flexible working, and professional development opportunities.
- Other info: Be part of a supportive community committed to equality and diversity.
- Why this job: Make a real difference in patients' lives while building valuable skills.
- Qualifications: Experience in admin or customer support, strong communication, and teamwork skills.
The predicted salary is between 31500 - 38500 £ per year.
About the role:
Location: University of Southampton Highfield Campus, Building 19
Working hours: Monday to Friday 9am-5pm
Job Purpose: To work with the Clinic Operational and Assistant Manager, Team Leaders and clinical staff, to ensure effective management of the University of Southampton Auditory Implant Service (USAIS) patients through the Cochlear Implant (CI) and Bone Conduction Hearing Implant (BCHI) Referral and Assessment pathway.
What you will do:
- Act as a centralised point of contact for patients; triage, coordinate, and provide accurate and timely processing of patient and clinical correspondence.
- Manage complex appointment scheduling, maintain accurate patient records and monitor Referral to Treatment (RTT) times through the patient assessment pathway.
- Liaise with local Allied Health Professionals, ENT services, hospital staff and clinical radiology staff regarding patient referrals, appointments, admissions, assessments, scans and image reports.
What you will bring:
- Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including experience using a Patient Administration System (PAS) or equivalent.
- Strong communication skills are essential, with a proven ability to prioritise and manage a busy workload.
- Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data and patient information.
- Strong teamwork skills and the ability to build positive working relationships.
- Ability to thrive and support colleagues in a busy and interactive environment in a dedicated team.
Special requirements:
- The maintenance of confidentiality in information and data management is mandatory, as is the ability to cross-check data from multiple sources, with excellent attention to detail and accuracy.
- A DBS check at Standard level is required for this role; this will be carried out by the University.
Working at UoS: We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment. Enjoy a generous holiday allowance and additional University closure days. We support flexible working arrangements.
We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.
Referral Pathway Coordinator in Southampton employer: Technical University of Denmark
The University is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee well-being and professional growth. With the flexibility of hybrid working and generous leave entitlements, including 36 days off, staff are encouraged to maintain a healthy work-life balance while contributing to the academic success of students in the Faculty of History.
Contact Details:
Technical University of Denmark Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Referral Pathway Coordinator in Southampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Technical University of Denmark.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Technical University of Denmark.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Technical University of Denmark, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Referral Pathway Coordinator in Southampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Technical University of Denmark.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Technical University of Denmark.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Technical University of Denmark. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Technical University of Denmark. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Technical University of Denmark
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Technical University of Denmark’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
