At a Glance
- Tasks: Support students with casework processes like appeals and complaints while collaborating with the Proctors' Office.
- Company: Join a friendly and supportive team at a prestigious university in Oxford.
- Benefits: Enjoy 38 days annual leave, a pension scheme, and childcare services.
- Other info: Flexible hybrid working arrangements available with excellent career growth opportunities.
- Why this job: Make a real difference in students' lives while gaining valuable experience in higher education.
- Qualifications: Experience in casework and strong communication skills are essential.
The predicted salary is between 32108 - 37338 £ per year.
Overview
We are seeking an experienced and service-orientated Casework Officer to join the friendly and supportive student casework team which supports the Proctors and the Assessor, senior members and trustees of the University, in managing the University's processes for student casework, such as academic appeals, complaints and student disciplinary matters.
The appointment is offered on a permanent basis.
Hybrid working arrangements will be considered.
This role offers opportunities to gain knowledge and experience in one or more areas of student casework, with a particular focus on examination matters in the first instance, as well as other areas of work managed by the Proctors' Office.
Note
The text should remain focused on the role and responsibilities, removing non-job-related or administrative/process details when needed.
Responsibilities
- Manage and support student casework processes (e. g., academic appeals, complaints, student disciplinary matters) in coordination with the Proctors' Office.
- Contribute to examination matters as a primary focus, while engaging with other areas of student casework.
- Provide high-level administrative support and maintain organised records to ensure timely and accurate processing.
- Communicate clearly with a broad range of stakeholders, including students, staff, and university leadership, demonstrating strong written and verbal skills.
- Prioritise competing tasks, manage time and resources effectively, and respond flexibly to changing circumstances.
- Develop positive working relationships and work collaboratively within a team while taking ownership of allocated tasks to deliver high-quality work.
Qualifications
- Experience in casework and high-level administrative support work, preferably in a higher education setting.
- Highly developed written and verbal communication skills.
- Strong organisational skills and attention to detail.
- Ability to communicate clearly to a broad range of stakeholders and engage with people at all levels within the organization.
- Ability to work effectively both within a team and independently to deliver high-quality work.
What we offer
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
- Membership to a variety of social and sports clubs
- Next steps and additional information
More information on the role and the full selection criteria can be found in the Job Description.
Applications for this vacancy are to be made online.
You will be required to upload a CV and supporting statement as part of your application.
The supporting statement must explain how you meet the selection criteria for the post using examples of your skills and experience.
The closing date for applications is 12:00 noon on 3 August 2026.
Interviews will take place week commencing 17 August 2026, will be in person and include a written test.
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Casework Officer in Oxford employer: Technical University of Denmark
The University is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee well-being and professional growth. With the flexibility of hybrid working and generous leave entitlements, including 36 days off, staff are encouraged to maintain a healthy work-life balance while contributing to the academic success of students in the Faculty of History.
Contact Details:
Technical University of Denmark Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casework Officer in Oxford
✨Dive into Local Community Groups
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We think you need these skills to ace Casework Officer in Oxford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Technical University of Denmark:Before hitting send, make sure to tailor your application specifically to Technical University of Denmark! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Technical University of Denmark
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
