At a Glance
- Tasks: Provide top-notch IT and AV support to staff and students at Birkbeck.
- Company: Join Birkbeck, University of London, a vibrant educational institution in Bloomsbury.
- Benefits: Enjoy a competitive salary, 31 days paid leave, and flexible working arrangements.
- Other info: Be part of a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real difference by helping others with tech challenges in a dynamic environment.
- Qualifications: Experience in IT support and a solid understanding of MS Windows and networking required.
The predicted salary is between 34827 - 38981 £ per year.
Birkbeck, University of London, is seeking a full-time IT & AV Support Specialist to join the Information Services team, providing a high‑quality, responsive support service to all University staff and students.
Our IT support specialists at Birkbeck deliver front‑line support for the deployment, maintenance and use of all computers and classroom‑based audio‑visual equipment at the University.
The team provides a high‑quality, customer‑focused service for all students, academic and teaching staff in the Faculties, and professional services staff throughout the year.
Responsibilities
- Deliver front‑line support for deployment, maintenance and use of software and audio‑visual equipment.
- Provide second‑line support and work with specialist technical teams to resolve complex issues.
- Ensure a first‑time fix for users and maintain a high level of customer satisfaction.
- Work onsite, Monday to Friday, 35 hours per week, with flexible shifts as required.
Qualifications
- Significant experience providing second‑line IT support in a corporate or higher‑education environment.
- Solid, demonstrable understanding of MS Windows and networking.
- Experience with classroom audio‑visual support is an advantage.
- Strong self‑motivated approach, ability to work at pace, and deliver first‑time fixes.
- Contract & Salary
Permanent full‑time contract (35 hours per week). Salary £34,827–£38,981 per annum, Grade 5 on the College’s London Pay Scale, including a consolidated London Weighting Allowance.
Benefits
- Competitive salary and pension scheme.
- 31 days paid leave.
- Flexible working arrangements.
- Generous HE sector benefits.
- Location in the heart of Bloomsbury, Euston, London.
- Application Information
Enquiries: for more information, contact Angela Ng, IT and AV Support Manager, at A.
Ng@bbk. ac. uk.
For portal issues, email jobs@bbk. ac. uk providing the name and job reference number.
Only formal applications through the online system will be considered.
We welcome applicants from all sections of the community.
The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
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IT & AV Support Specialist employer: Technical University of Denmark
The University is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee well-being and professional growth. With the flexibility of hybrid working and generous leave entitlements, including 36 days off, staff are encouraged to maintain a healthy work-life balance while contributing to the academic success of students in the Faculty of History.
Contact Details:
Technical University of Denmark Recruitment Team
