At a Glance
- Tasks: Assist students with enquiries and provide administrative support during evening hours.
- Company: Ravensbourne University London, a vibrant educational institution.
- Benefits: Part-time hours, supportive team environment, and valuable experience in student services.
- Other info: Fixed hours from 2.30pm to 8pm, Monday to Thursday.
- Why this job: Be the go-to person for students and make a difference in their university experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12000 - 15000 £ per year.
Ravensbourne University London is seeking a part-time Student Support Officer to help manage student enquiries during weekday afternoons and evenings as part of the Student Services Team.
The role runs 2.30pm-8pm, Monday to Thursday, 0.6 FTE, on the Ravensbourne campus.
Hours are fixed and not flexible.
You will be the face of Student Services during evening teaching, responding to queries from students who visit the Helpdesk, and you will provide administrative support to the team to help
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Evening Student Support & Helpdesk Officer employer: Technical University of Denmark
The University is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee well-being and professional growth. With the flexibility of hybrid working and generous leave entitlements, including 36 days off, staff are encouraged to maintain a healthy work-life balance while contributing to the academic success of students in the Faculty of History.
Contact Details:
Technical University of Denmark Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Student Support & Helpdesk Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Technical University of Denmark and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Technical University of Denmark and let us see your personality shine through!
We think you need these skills to ace Evening Student Support & Helpdesk Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Technical University of Denmark.
Get Familiar with Our Brand:Before applying, take some time to learn about Technical University of Denmark and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Technical University of Denmark
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Technical University of Denmark.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Technical University of Denmark will surely appreciate.
