Release Manager in Leatherhead

Technical Staffing Resources (TSR) are the in-house agency and master vendor for KBR, a leading global engineering, construction, and services company. KBR supports the hydrocarbon and government services markets on six continents, offering challenging assignments on some of the world's largest and most complex projects.

KBR is a global technical solutions provider with 28,000 employees worldwide, operating in 34 countries and delivering to customers in 80 countries. KBR works collaboratively with its wide customer base to deliver solutions that strive to create a better, safer, and more sustainable world.

KBR’s Estates Intelligence division specialises in enabling clients to make informed decisions about the operational and strategic management of their estates and asset portfolios, including the external supply chain retained to deliver asset management and maintenance services. KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services.

As part of the ongoing growth of its Estates Intelligence, KBR is actively recruiting to expand its team to deliver current and future public sector Estates Intelligence contracts.

We are looking for an experienced Client-facing Release Manager to shape and manage Change and Release across Estates Intelligence to ensure stable, maintained, and secure systems. This role will be required to own the Change and Release Management frameworks, process, the supporting tooling and lead its governance for technical changes, such as software, hardware, and configuration changes. The role holder will coordinate change planning and approvals with our Client(s) and third parties.

The ideal candidate will have both Change and Release Management experience, as well as an IT projects delivery background, and will have experience of managing technical change and delivering technical solutions, ideally for the Public Sector. The role requires a good understanding of ITIL Service Management, particularly Change and Release Management, in complex multi-party environments. Additionally, the role requires a good understanding of Project delivery methodologies, including Agile and Waterfall, and across the Software Development Lifecycle, as well as for infrastructure projects.

The successful candidate will require excellent communication, influencing, and problem-solving skills, and be able to manage stakeholder engagement at all levels.

Core Responsibilities

• Manage the Change Management governance and processes across internal technical changes and work with the Data and Process Change Manager on Change alignment.
• Own the Change Management Framework, ensuring it is maintained via Continuous Improvement to remain aligned to changing organisational and client needs.
• Engage with internal and external stakeholders (Client(s) and third parties) in support of adherence to the Change Management framework, including coordinating change preparation, planning, and approvals.
• Be accountable for the governance of technical Change, providing traceability, transparency, audit, and reporting of changes.
• Provide Release Management expertise to Project, Delivery, and BAU teams, influencing them to apply Release Management principles and best practices.
• Collaborate with cross-functional teams, including development, operations, business stakeholders, and third-party vendors, to ensure successful Change execution.
• Establish priorities for the completion of assigned tasks, supervising and managing the input of others.
• Manage a variety of small and medium projects, often in parallel, and support large projects.
• Ensure compliance with contractual obligations, industry regulations, and business policies while continuously seeking process improvements.
• Lead change and release lessons-learned initiatives to drive continuous improvement and innovation.

Required Professional Qualifications

• Recognised ITIL certifications, including Change and Release Management.
• An undergraduate degree in Computer Science, Information Technology, or related field.
• Knowledge of Project Management frameworks such as PRINCE2, MSP, Scrum Master, Agile.
• Full UK driving licence (plus own transport).

Required Professional Experience

• 5+ years of Service Management experience, focusing on leadership of Change and Release Management across technical change areas and teams.
• Experience working with Service Management delivery teams and project delivery teams ensuring adherence to Change Management Frameworks.
• Capable of defining and adapting ITIL frameworks to varying environments.
• Experience working with technical delivery teams and project teams to adopt Release Management principles.
• Capable of building delivery project plans, identifying resource requirements, and applying project delivery methodology.
• Experience in managing IT Service Management and Service Delivery Projects.
• Proficient in the use of Service Management tooling, such as Jira, and project planning and delivery tooling.
• Knowledge and experience of Public Sector technology programmes.
• Experience of collaborating in a MS Teams environment.
• The role is Hybrid and operates agile working practices, with a requirement to regularly attend Leatherhead HQ and occasional travel to Swindon National Service Hub and client sites.