CAFM Specialist in Guildford

Technical Staffing Resources (TSR) are the in-house agency and master vendor for KBR, a leading global engineering, construction, and services company. KBR supports the hydrocarbon and government services markets on six continents, offering challenging assignments on some of the world's largest and most complex projects.

KBR Government Services (GS) EMEA mobilise, maintain and develop ‘integrator’ platforms to enable public sector clients manage large and complex estate portfolios required to deliver critical services to the public. Central to GS EMEA’s current technical platform is Concept Evolution, deployed across five client platforms managing large volumes of transactional data, integrated to multiple supplier systems, using complex automated business rules developed by our specialised in-house CAFM team to ensure data integrity and transactional fidelity.

You will join this thriving team, deploying your technical and functional experience to help GS EMEA deliver enhancements and product support to existing clients, and assist in developing the core solution for future clients. You will likely have software vendor experience with the product or have led a team that has developed and deployed Concept Evolution in-house to operate at scale. You will be comfortable being a technical senior in a development team, working in an Agile environment and contributing toward product development. You will be client-facing and able to translate technical complexity into business language and vice versa.

Qualifications, Experience and Skills

• Essential: Extensive experience writing code using SQL, VB, .NET, C#; Experience of API technologies and writing Restful APIs in JSON; Degree, preferably in Computer Science or Management Information Systems or similar experience; Hold, have held or are eligible to apply for CTC level clearance.
• Desirable: Knowledge of and experience configuring Concept Evolution FM system (v.4.6 and above); 3+ years practical experience of utilising the Concept Workflow Pro Module to code bespoke automation into Concept; Experience in installing, configuring Concept Evolution in on-premises environments; Experience in installing, configuring Concept Evolution in cloud environments (especially MS Azure); Experience of working directly with client users, understanding requirements, and helping turn business requirements into functional requirements and build solutions; Understanding of ITIL principles and experience using ITSM tools such as Jira; Full UK driving licence.

Experience and Skills:

• Good working knowledge of IT technologies, including MS Office suite; Collaborating and Remote Working using MS Teams Environment.
• Analytical thinking; demonstrable troubleshooting/problem solving skills; Some understanding of programming logic.
• Organised – ability to plan, prioritise, self-manage but also work as part of a team and communicate effectively.
• Strong communication skills and the ability to deliver excellent customer service with strong customer focus; Ability to listen and interpret requirements then convert them to a viable solution.
• Strong team player, used to working in a delivery focused environment, able to meet deadlines.

Core Responsibilities and Duties

• The role is responsible to the Sr CAFM Development Lead for:
• Developing technical specifications to deliver the requirements, or updating existing specifications where they exist.
• Leading the development of technical solutions, using Workflow Pro for business rule automation, understanding of database schema for integration requirements.
• Understanding and contributing toward data modelling and data management best practice within the product.
• Documenting and undertaking unit testing of own development; assisting or overseeing the unit, system and integration testing and/or regression testing of wider team’s development.
• Leading on robust change and release management, including moving developments between environments and promotion of development to production environments, including documentation handover to service management and support colleagues.
• Contributing to internal and external technical governance, change governance and project governance.
• Assisting project management colleagues with project progress reporting, technical milestone reporting, technical risk identification and mitigation.
• Internal colleague relationship management and opportunity development.
• Understanding current and industry best practices and developments in their domain and providing this intelligence back into the business.

Competencies:

• Technical problem solving – understanding of knowledge and resources available.
• Solution Design – Understanding when a technical solution and/or a business process needs to be used.
• Communication and influencing – establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others.
• Organisational skills – plans well in advance, sets clear objectives, manages time, reviews progress against plan, encourages improvements, communicates potential risks to delivery in a timely manner.
• Results orientation – satisfies internal/external customers, realises the individual's impact on the team/project delivery, addresses cross-functional issues and technical issues with relevant personnel.
• Knowledge of systems and processes including the self-awareness to identify and address any skills gaps/potential learning opportunities.
• Interpersonal skills – builds positive relationships, demonstrates emotional stability, confident in own ability, approachable to all staff, shows respect and tolerance, desire to learn and advance.