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- Tasks: Lead IT support and manage infrastructure projects across multiple locations.
- Company: Dynamic fire and security solutions provider with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and generous holiday entitlement.
- Why this job: Make a real impact in a vital industry while developing your skills.
- Qualifications: Over 5 years’ experience in IT support and strong troubleshooting skills.
- Other info: Collaborative environment with opportunities to mentor and grow.
The predicted salary is between 42000 - 84000 £ per year.
A dynamic fire and security solutions provider is seeking a 3rd Line IT Support & Infrastructure Specialist to manage infrastructure projects and provide crucial support across multiple UK locations. The ideal candidate will have over 5 years’ experience, particularly in troubleshooting and ITIL frameworks. This role requires effective collaboration with third-party vendors and mentoring support engineers.
A competitive salary and excellent benefits including training and a generous holiday entitlement are offered.
Senior 3rd-Line IT Support & Infrastructure Lead employer: Technical Resources Ltd
Contact Detail:
Technical Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 3rd-Line IT Support & Infrastructure Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in fire and security solutions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've led or challenges you've overcome in IT support. Real-life examples make you stand out!
✨Tip Number 3
Don’t forget to follow up! After any interaction with a company, drop them a quick email thanking them for their time and reiterating your interest in the role. It shows enthusiasm and keeps you on their radar.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Senior 3rd-Line IT Support & Infrastructure Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in troubleshooting and ITIL frameworks. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience with third-party vendors and how you’ve mentored support engineers in the past.
Showcase Your Collaboration Skills: Since this role involves working closely with others, make sure to highlight any previous experiences where you’ve successfully collaborated on infrastructure projects. We love seeing teamwork in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Technical Resources Ltd
✨Know Your ITIL Frameworks
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in troubleshooting and managing infrastructure projects.
✨Showcase Your Collaboration Skills
Since this role involves working with third-party vendors, prepare examples of successful collaborations from your past experiences. Highlight how you effectively communicated and resolved issues with external partners.
✨Prepare for Technical Questions
Expect to face some technical questions related to 3rd line support. Review common troubleshooting scenarios and be ready to explain your thought process and solutions clearly.
✨Mentoring Experience Matters
As mentoring support engineers is part of the job, think of instances where you've guided or trained others. Be prepared to share your approach to mentoring and how it has positively impacted your team.
