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- Tasks: Join us as a Security Service Engineer, fixing and installing systems at customer sites.
- Company: Technical Resources is a leading provider in security solutions, dedicated to exceptional service.
- Benefits: Enjoy a competitive salary, potential OTE of £46k, and opportunities for growth.
- Why this job: Be part of a dynamic team, solve real-world problems, and make a difference in customer security.
- Qualifications: Experience in field service repair, ECS/CSCS cards, and strong communication skills are essential.
- Other info: Must have a full UK driving license and be flexible for travel and on-call duties.
The predicted salary is between 24000 - 32000 £ per year.
Location: Southampton
Salary: £30,000 - £40,000 per annum (OTE of up to 46k)
Technical Resources are looking for an experienced Security Service Engineer to join a team in Southampton. The role involves field service repair of equipment and installation of small work systems at customer sites. The ideal candidate will have excellent troubleshooting skills, a commitment to providing exceptional customer service, and the ability to work independently to resolve issues.
Responsibilities:
- Attend customer sites in response to reported faults as requested by the Service Controller.
- Repair equipment faults and ensure the customer system is fully operational whenever possible.
- Complete service reports for all site visits, obtaining an authorised customer signature to confirm work completion. For Tesco calls, obtain a signed permit to work form.
- Contact service controllers to update them on work completed on-site to ensure the CASH system is updated and call progress is monitored.
- Close calls on Verisae using customer on-site MPC (Mobile Phone/Computer) where applicable.
- Maintain adequate vehicle stocks of consumables, tools, and spares as per company policies and procedures.
- Complete Preventative Maintenance visits according to relevant standards and schedules, completing PMV report forms and obtaining customer signatures.
- Ensure all work is completed in compliance with relevant company policies and procedures.
- Complete timesheets and all paperwork in accordance with company procedures and forward them within the required timeframes.
- Provide commissioning, customer training, and hand-over of installed systems.
- Notify Service Controller immediately if faulty/damaged equipment is encountered, as well as report any shortages in equipment delivered to site.
- Return faulty equipment or items removed from site to Olney and request necessary service stock items following service stock control procedures.
- Report any serious or significant engineering or customer relationship issues to the Service Manager without delay.
- Carry out small work installations in accordance with issued specifications.
- Promote the good image of the company at all times, maintaining high standards of personal appearance, work wear, and company vehicle upkeep.
- Adopt safe systems of work with regards to Health and Safety, reporting concerns to the Service Manager. Ensure that necessary personal protective equipment (PPE) is used as required.
Experience and Certifications Required:
- Proven experience in field service repair and installation, preferably within the industry.
- ECS/CSCS Cards (essential).
- Strong communication skills and the ability to liaise with customers and colleagues effectively.
- Ability to work independently, as well as part of a team.
- Strong problem-solving abilities and a proactive approach to customer service.
- Knowledge of Health and Safety regulations and safe working practices.
- Ability to commission and train customers on systems.
- Must hold a full UK driving license.
- Flexibility for occasional travel and on-call duties.
Please apply with an up-to-date CV for more information. We can only accept candidates who have the Right To Work in the UK.
Security Service Engineer employer: Technical Resources Ltd
Contact Detail:
Technical Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Service Engineer
✨Tip Number 1
Familiarise yourself with the latest security technologies and equipment relevant to the role. Being knowledgeable about current trends and tools will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Network with professionals in the security industry, especially those who work in field service roles. Attend local events or join online forums to connect with others, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare for potential technical assessments by practising troubleshooting scenarios that you might encounter on the job. This will help you demonstrate your problem-solving skills effectively during the interview process.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in the past. Highlighting your ability to communicate effectively with clients will set you apart from other candidates.
We think you need these skills to ace Security Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service repair and installation. Emphasise your troubleshooting skills and any previous roles that involved customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your commitment to exceptional customer service and your ability to work independently. Mention specific examples of how you've resolved issues in the past.
Highlight Relevant Certifications: Clearly list your ECS/CSCS cards and any other relevant certifications in your application. This will demonstrate your qualifications and compliance with industry standards.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and colleagues. This is crucial for a role that involves liaising with various stakeholders.
How to prepare for a job interview at Technical Resources Ltd
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've successfully diagnosed and resolved technical issues in the past. Highlight your problem-solving abilities and any relevant experiences that demonstrate your expertise in field service repair.
✨Emphasise Customer Service Commitment
Since the role involves direct interaction with customers, it's crucial to convey your dedication to exceptional customer service. Share instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Familiarise Yourself with Health and Safety Regulations
Understanding health and safety regulations is vital for this position. Brush up on relevant regulations and be ready to discuss how you ensure compliance in your work. This shows that you take safety seriously and are proactive in maintaining a safe working environment.
✨Prepare for Practical Scenarios
Expect to face practical scenarios or questions during the interview that assess your technical knowledge and decision-making skills. Practising common troubleshooting scenarios can help you articulate your thought process clearly and confidently.
