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- Tasks: Lead IT infrastructure projects and deliver 3rd line support across multiple UK locations.
- Company: Dynamic fire and security solutions provider with a collaborative culture.
- Benefits: Competitive salary, generous holidays, health plan, and ongoing training opportunities.
- Why this job: Shape the future of technology in a fast-paced environment while making a real impact.
- Qualifications: 5+ years in senior IT support with strong troubleshooting skills.
- Other info: Inclusive workplace valuing every contribution with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Up to £50,000 per annum
Location: Kent
Contract Type: Permanent
Holidays: 25 days annual leave, plus Bank Holidays
Technical Resources are working with a dynamic and forward‑thinking fire and security solutions provider to recruit a 3rd Line IT Support & Infrastructure Specialist. This is an exciting opportunity for an experienced IT professional to take ownership of group‑wide infrastructure projects, support critical systems, and help shape the business's hybrid technology roadmap across multiple sites.
Key Responsibilities:
- Deliver 3rd line technical support across a group of seven UK locations.
- Lead and manage IT infrastructure projects, including disaster recovery, Microsoft 365 tenant migrations, and network configuration.
- Administer and maintain the full Microsoft 365 stack (Exchange, SharePoint, Teams, Entra ID, Azure & Azure Arc/Replication).
- Manage backup and recovery solutions (e.g. Arctera Backup Exec, Veeam).
- Support, monitor, and enhance server environments (physical and virtual).
- Work collaboratively with third‑party vendors and internal teams.
- Mentor 1st and 2nd line support engineers, providing technical guidance.
- IT security compliance (MFA, access control, vulnerability remediation).
- Ensure infrastructure reliability through proactive maintenance and thorough documentation.
Skills & Attributes:
- Proven analytical and troubleshooting ability at the 3rd line level.
- Close attention to detail with strong organisational skills.
- Excellent communication and interpersonal abilities.
- Independent, proactive work ethic with a collaborative mindset.
- Adaptability and eagerness to learn within a fast‑paced environment.
Essential Experience:
- Minimum 5 years in a senior IT support or infrastructure engineering role.
- In‑depth experience in troubleshooting across multi‑site environments.
- Strong grasp of ITIL frameworks and best practice service delivery.
Preferred Technical Knowledge:
- Windows Server OS
- Microsoft 365 administration – SharePoint, Azure, Exchange Online, Azure Arc
- Active Directory & Azure Entra ID
- Networking – TCP/IP, DNS, DHCP, IPSEC VPN, VLANs, BGP
- Cisco Meraki & Catalyst – switching, firewalls, wireless
- Hyper‑V virtualisation and replication
The Company Offers:
- Ongoing training and development opportunities.
- Support for professional accreditations and qualifications.
- A collaborative, inclusive workplace where every contribution is valued.
- Competitive salary and benefits package.
- Generous holiday entitlement.
- Company pension scheme.
- Medicash health plan and wellbeing support resources.
- Employee discounts and referral rewards.
- On‑site parking.
3Rd Line IT Support & Infrastructure Specialist in England employer: Technical Resources Ltd
Contact Detail:
Technical Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3Rd Line IT Support & Infrastructure Specialist in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects and achievements. This is your chance to demonstrate your expertise in managing IT infrastructure and troubleshooting.
✨Tip Number 3
Ace the interview by practising common technical questions related to 3rd line support. Be ready to discuss your experience with Microsoft 365, networking, and any relevant ITIL frameworks. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes tracking your application super easy for us.
We think you need these skills to ace 3Rd Line IT Support & Infrastructure Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 3rd Line IT Support & Infrastructure Specialist. Highlight your experience with Microsoft 365, server environments, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your collaborative mindset and eagerness to learn – we love that!
Show Off Your Technical Skills: In your application, be sure to showcase your technical expertise, especially in areas like networking, ITIL frameworks, and troubleshooting. We’re keen on seeing how you’ve tackled challenges in multi-site environments, so share those experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Technical Resources Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking concepts. Be ready to discuss your experience with troubleshooting and managing IT infrastructure projects, as this will show your depth of understanding.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and attention to detail.
✨Demonstrate Your Collaborative Spirit
Since the role involves working with various teams and mentoring others, be ready to talk about your experiences in collaboration. Share instances where you’ve successfully worked with third-party vendors or guided junior engineers, showcasing your interpersonal skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s technology roadmap and their approach to IT security compliance. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
