Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team providing technical support and advice to customers.
- Company: Join a respected engineering firm known for its innovation and growth.
- Benefits: Enjoy a competitive salary plus benefits in a supportive work environment.
- Why this job: Be part of a dynamic team, solve real problems, and make an impact.
- Qualifications: Strong communication skills and a technical mindset are essential.
- Other info: Full-time, permanent role based in Harrogate with opportunities for growth.
The predicted salary is between 30000 - 34000 £ per year.
Offering £30,000 - £34,000 Basic Salary plus Benefits. Office based in the Harrogate area.
Our client is an established and well-respected engineering business. Due to continued growth, they are currently recruiting a Technical Support Supervisor to join their Technical Support team and provide accurate technical advice or support to both internal and external customers relating to their own products and all relevant regulations.
Key Responsibilities:- Manage and support the Technical Support Team whilst looking for ways to improve.
- Support both internal and external customers with technical product queries.
- Advise on product selection, specification, operation, installation, and maintenance.
- Logging product faults and complaints, problem solving and fault finding, identifying any common faults, and escalating these for investigation.
- Suggest solutions and possible technical improvements where possible.
- Support product training to both internal and external departments.
- To continually study and ensure an acceptable understanding of building regulations, legislation, and other technical requirements.
- Working closely with the R&D team to overcome problems relating to new products.
- Able to support, encourage, motivate and lead a team.
- Have strong communication skills with excellent customer service experience.
- Have a technical and engineering mindset, comfortable problem solving and fault finding, being solution focused.
- Ability to deliver tasks with a focus on both quality and quantity.
- Be organised and efficient when updating relevant data/records.
This is a full-time, permanent position, based at our client’s office in the Harrogate area. All successful candidates will be contacted within 5 days of application for the position.
Technical Support Supervisor employer: Technical Prospects
Contact Detail:
Technical Prospects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Supervisor
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding their technical specifications and common issues will help you stand out during discussions with the hiring team.
✨Tip Number 2
Brush up on your knowledge of building regulations and relevant legislation. Being able to discuss these topics confidently will demonstrate your commitment to the role and your ability to support customers effectively.
✨Tip Number 3
Prepare examples of how you've successfully led a team or improved processes in previous roles. This will showcase your leadership skills and problem-solving abilities, which are crucial for the Technical Support Supervisor position.
✨Tip Number 4
Practice your communication skills, especially in explaining technical concepts to non-technical audiences. This is vital for providing excellent customer service and ensuring that both internal and external customers feel supported.
We think you need these skills to ace Technical Support Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and team management. Use specific examples that demonstrate your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Technical Support Supervisor role. Mention how your background aligns with their needs, particularly in managing teams and providing technical advice.
Showcase Your Technical Knowledge: In your application, emphasise your understanding of building regulations and technical requirements. Provide examples of how you've applied this knowledge in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Supervisor.
How to prepare for a job interview at Technical Prospects
✨Showcase Your Leadership Skills
As a Technical Support Supervisor, you'll need to manage and motivate a team. Be prepared to discuss your previous leadership experiences and how you've successfully supported and encouraged your team in the past.
✨Demonstrate Technical Knowledge
Familiarise yourself with the company's products and relevant regulations. Be ready to answer technical questions and provide examples of how you've solved product-related issues in previous roles.
✨Highlight Communication Skills
Strong communication is key in this role. Prepare to discuss how you've effectively communicated with both internal teams and external customers, especially when resolving technical queries or complaints.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical technical problems during the interview. Practice articulating your thought process and approach to troubleshooting and fault finding, showcasing your solution-focused mindset.
