At a Glance
- Tasks: Provide 1st & 2nd line tech support and solve diverse IT issues.
- Company: Established IT Services Provider with a focus on SME clients.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Other info: Full-time role with potential for onsite client visits.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Experience in 2nd line support and strong troubleshooting skills.
The predicted salary is between 28000 - 35000 € per year.
Halifax
Offering £28,000 – £35,000 Basic Salary plus Benefits
Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Halifax, supporting SME clients throughout the UK.
Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable day-to-day support, helping our client’s customers stay secure, productive, and connected.
2nd Line Support Engineer - Purpose
- Provide 1st & 2nd line technical support to customers via phone, email, remote tools, and occasional onsite visits.
- Diagnose and resolve issues across hardware, software, Microsoft 365, printers, connectivity, and core network services.
- Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications.
- Support user onboarding, account setup, permissions, and email configuration for customer environments.
- Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate.
- Assist with patching, endpoint protection, cyber security best practice, and proactive service improvement.
- Work with firewalls, antivirus, backup, and cloud platforms as part of our client’s managed service offering.
2nd Line Support Engineer – Candidate - Ideal
- Previous 2nd line IT support experience in a technical support, service desk, help desk, or desktop support role.
- Strong working knowledge of Microsoft Windows, desktop hardware, laptops, printers, and common business applications.
- Good understanding of Microsoft 365 administration and support.
- Sound knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPNs, routers, and switching.
- Excellent troubleshooting skills, with the ability to prioritise and manage multiple tickets effectively and reliably.
- Strong communication and customer service skills, with a professional, approachable manner and a commitment to working collaboratively with colleagues and clients.
- Full UK driving licence and willingness to travel to provide onsite client support when required would be beneficial.
The 2nd Line Support Engineer is offering £28,000 – £35,000 basic salary plus benefits for the successful candidate. This is a full-time, permanent position, predominantly based at our client’s Halifax office with flexibility to attend client sites when required.
All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer.
This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
2nd Line Support Engineer - Urgent in Halifax employer: Technical Prospects
Join a well-established IT Services Provider in Halifax, where you will be part of a dynamic and supportive technical support team dedicated to delivering exceptional service to SME clients across the UK. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, a collaborative work culture, and a competitive salary package that includes various benefits, making it an ideal environment for IT professionals looking to advance their careers while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer - Urgent in Halifax
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that 2nd Line Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We recommend practising common scenarios you might face in the role, like diagnosing connectivity issues or resolving software glitches. Show them you’re the go-to person for problem-solving!
✨Tip Number 3
Don’t forget to showcase your customer service skills! During interviews, share examples of how you’ve helped clients in the past. We want to see that you can communicate effectively and keep customers happy while solving their tech problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re all about making the process smooth and easy for you, so don’t miss out on this opportunity to join a fantastic team in Halifax.
We think you need these skills to ace 2nd Line Support Engineer - Urgent in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a genuine interest in helping our clients stay secure and connected.
Showcase Your Technical Skills:Be specific about your technical knowledge, especially with Microsoft 365, networking fundamentals, and any other relevant technologies. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Technical Prospects
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking fundamentals, and troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved issues, as this will show your practical experience.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your communication skills and how you've successfully handled customer queries or complaints in the past. A friendly, professional approach can make a big difference!
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support situations. Think about how you would diagnose and resolve common issues, like connectivity problems or software glitches. Practising these scenarios can help you respond confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they handle complex incidents. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
