At a Glance
- Tasks: Provide 1st & 2nd line tech support via phone, email, and remote tools.
- Company: Established IT Services Provider in Halifax supporting SME clients across the UK.
- Benefits: Competitive salary of £28,000 – £35,000 plus benefits and flexible working.
- Other info: Opportunity for career growth in a collaborative and dynamic environment.
- Why this job: Join a growing team and solve real tech problems for diverse clients.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft technologies.
The predicted salary is between 28000 - 35000 € per year.
Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Halifax, supporting SME clients throughout the UK.
Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable day-to-day support, helping our client’s customers stay secure, productive, and connected.
2nd Line Support Engineer - Purpose- Provide 1st & 2nd line technical support to customers via phone, email, remote tools, and occasional onsite visits.
- Diagnose and resolve issues across hardware, software, Microsoft 365, printers, connectivity, and core network services.
- Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications.
- Support user onboarding, account setup, permissions, and email configuration for customer environments.
- Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate.
- Assist with patching, endpoint protection, cyber security best practice, and proactive service improvement.
- Work with firewalls, antivirus, backup, and cloud platforms as part of our client’s managed service offering.
- Previous 2nd line IT support experience in a technical support, service desk, help desk, or desktop support role.
- Strong working knowledge of Microsoft Windows, desktop hardware, laptops, printers, and common business applications.
- Good understanding of Microsoft 365 administration and support.
- Sound knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPNs, routers, and switching.
- Excellent troubleshooting skills, with the ability to prioritise and manage multiple tickets effectively and reliably.
- Strong communication and customer service skills, with a professional, approachable manner and a commitment to working collaboratively with colleagues and clients.
- Full UK driving licence and willingness to travel to provide onsite client support when required would be beneficial.
The 2nd Line Support Engineer is offering £28,000 – £35,000 basic salary plus benefits for the successful candidate. This is a full-time, permanent position, predominantly based at our client’s Halifax office with flexibility to attend client sites when required.
All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer.
2nd Line Support Engineer, Microsoft in Halifax employer: Technical Prospects
Join a dynamic IT Services Provider in Halifax, where your expertise as a 2nd Line Support Engineer will be valued and nurtured. With a strong focus on employee development, a collaborative work culture, and competitive benefits, this role offers you the chance to grow your technical skills while making a meaningful impact on SME clients across the UK. Enjoy the flexibility of working primarily from the Halifax office with opportunities for onsite client support, ensuring a balanced and rewarding work experience.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer, Microsoft in Halifax
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss real-life scenarios where you've solved tech issues. Show them you're not just a tech whiz, but also a great communicator.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that 2nd Line Support Engineer role!
We think you need these skills to ace 2nd Line Support Engineer, Microsoft in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and knowledge of Microsoft 365!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of what the job entails, so let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can diagnose and resolve problems effectively, so share those success stories that demonstrate your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Technical Prospects
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, networking fundamentals, and troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved issues, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your communication and interpersonal skills. Think about times when you've gone above and beyond to help a client or resolved a tricky situation with a user.
✨Familiarise Yourself with the Company
Do a bit of research on the IT Services Provider you're interviewing with. Understand their services, client base, and any recent news. This will not only help you tailor your answers but also demonstrate your genuine interest in the company.
✨Prepare for Technical Questions
Expect to face technical questions related to hardware, software, and network troubleshooting. Practise explaining your thought process clearly and concisely, as this will showcase your analytical skills and ability to communicate complex information effectively.
