At a Glance
- Tasks: Provide 1st & 2nd line tech support to customers via phone, email, and remote tools.
- Company: Established IT Services Provider based in Halifax, supporting SME clients across the UK.
- Benefits: Competitive salary of £28,000 – £35,000 plus benefits and flexible working options.
- Other info: Full-time, permanent role with opportunities for onsite client support and career growth.
- Why this job: Join a dynamic team and solve real tech problems while helping clients stay secure and connected.
- Qualifications: Experience in 2nd line support, strong knowledge of Microsoft 365, and excellent troubleshooting skills.
The predicted salary is between 28000 - 35000 € per year.
Halifax
Offering £28,000 – £35,000 Basic Salary plus Benefits
Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Halifax, supporting SME clients throughout the UK. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable day-to-day support, helping our client’s customers stay secure, productive, and connected.
2nd Line Support Engineer - Purpose- Provide 1st & 2nd line technical support to customers via phone, email, remote tools, and occasional onsite visits.
- Diagnose and resolve issues across hardware, software, Microsoft 365, printers, connectivity, and core network services.
- Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications.
- Support user onboarding, account setup, permissions, and email configuration for customer environments.
- Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate.
- Assist with patching, endpoint protection, cyber security best practice, and proactive service improvement.
- Work with firewalls, antivirus, backup, and cloud platforms as part of our client’s managed service offering.
- Previous 2nd line IT support experience in a technical support, service desk, help desk, or desktop support role.
- Strong working knowledge of Microsoft Windows, desktop hardware, laptops, printers, and common business applications.
- Good understanding of Microsoft 365 administration and support.
- Sound knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPNs, routers, and switching.
- Excellent troubleshooting skills, with the ability to prioritise and manage multiple tickets effectively and reliably.
- Strong communication and customer service skills, with a professional, approachable manner and a commitment to working collaboratively with colleagues and clients.
- Full UK driving licence and willingness to travel to provide onsite client support when required would be beneficial.
The 2nd Line Support Engineer is offering £28,000 – £35,000 basic salary plus benefits for the successful candidate. This is a full-time, permanent position, predominantly based at our client’s Halifax office with flexibility to attend client sites when required.
All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer.
2nd Line Support Engineer in Halifax employer: Technical Prospects
Join a well-established IT Services Provider in Halifax, where you will be part of a dynamic and supportive technical support team dedicated to delivering exceptional service to SME clients across the UK. With a competitive salary range of £28,000 – £35,000 plus benefits, our company fosters a collaborative work culture that prioritises employee growth and development, ensuring you have the resources and opportunities to enhance your skills in a fast-paced environment. Enjoy the unique advantage of working in a vibrant location while making a meaningful impact on our clients' operations.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Halifax
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common technical questions related to 2nd line support and practice your problem-solving skills. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past work, bring them along to your interview. This could include documentation of issues you've resolved or projects you've worked on that highlight your technical prowess.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace 2nd Line Support Engineer in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous 2nd line support experience and relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing candidates who are genuinely excited about helping clients stay secure and connected.
Showcase Your Technical Skills:In your application, make sure to mention your knowledge of Microsoft 365, networking fundamentals, and any other relevant technologies. We’re looking for someone who can hit the ground running, so let us know what tools you’re comfortable with!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at Technical Prospects
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking fundamentals, and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved issues, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your communication skills and how you've handled challenging situations with clients. Think about times when you turned a frustrated customer into a satisfied one – those stories will resonate well.
✨Practice Problem-Solving on the Spot
Expect some technical questions or scenarios during the interview. Practise explaining your thought process while troubleshooting a problem. This will demonstrate your analytical skills and ability to think on your feet, which are crucial for a 2nd Line Support Engineer.
✨Be Ready to Discuss Teamwork
Collaboration is key in support roles. Prepare to talk about how you've worked with colleagues to resolve issues or improve processes. Highlighting your ability to work well in a team will show that you're a good fit for their established technical support team.
