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- Tasks: Manage customer accounts, respond to leads, and assist with orders via phone and email.
- Company: Join a well-established manufacturing facility in Harrogate, known for its growth and innovation.
- Benefits: Enjoy a competitive salary, realistic OTE, and great benefits including potential bonuses.
- Why this job: Be part of a dynamic team, build relationships, and make a real impact on customer satisfaction.
- Qualifications: Experience in B2B sales or customer service is preferred; strong communication skills are essential.
- Other info: This is a full-time, permanent role with opportunities for personal and professional growth.
The predicted salary is between 25200 - 31000 £ per year.
Offering £25,200 Basic Salary plus Realistic OTE £31,000 & Great Benefits.
Our client is an established manufacturing facility based in the Harrogate area. Due to continued growth, they are now recruiting a Customer Account Manager to join their established customer service team. The successful candidate will be responsible for proactively contacting existing clients and responding to warm leads provided, speaking with customers to understand their requirements, on request providing product and pricing information, and helping customers to complete orders.
Key Responsibilities:
- Account managing a variety of customers by phone, email and post.
- Providing a consultative approach when liaising with customers, building rapport and maximising account potential by gaining an understanding of a customer’s business and their short and long-term requirements.
- Discuss and provide information relating to our client’s products and services in a professional and structured manner - product training provided.
- Promptly following up on warm leads through business website and CRM database, answering customer questions, providing product information and forwarding sales quotations on request.
- For high revenue customers, if they require more in-depth conversation, arrange for a Territory Manager to attend to explain business, demonstrate product and discuss trial options.
- On occasion, represent our client at exhibitions, trade events and client events.
- Ensure client information is kept up to date and accurate on CRM system.
- Provide feedback to Management of won/lost opportunities.
Additional Duties:
- Experience gained in B2B Sales, Customer Service or Account Manager, ideally.
- Strong communication skills with an ability to build rapport well and ask questions to better understand a customers’ requirements.
- Enthusiastic and confident liaising with customers via telephone and email.
- Be team orientated with the confidence to work on your own initiative.
This is a full-time, permanent, site-based position in Harrogate. All successful candidates will be contacted within 5 days of application for the position.
Customer Account Manager employer: Technical Prospects
Contact Detail:
Technical Prospects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. Understanding what they offer will help you engage in meaningful conversations and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Account Manager, you'll need to build rapport quickly, so being articulate and confident is key.
✨Tip Number 3
Research common challenges faced by customers in the manufacturing sector. Being able to discuss these issues and how you can help solve them will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B sales, customer service, or account management. Use specific examples that demonstrate your ability to build rapport and understand customer requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Customer Account Manager position, particularly your consultative approach and communication skills.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to work both independently and as part of a team. Provide examples of how you've successfully managed customer accounts or responded to leads in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team and show your proactive nature.
How to prepare for a job interview at Technical Prospects
✨Know the Company Inside Out
Before your interview, make sure to research the manufacturing facility and its products. Understanding their business model and how they serve their clients will help you tailor your responses and show genuine interest.
✨Demonstrate Your Communication Skills
As a Customer Account Manager, strong communication is key. Prepare examples of how you've successfully built rapport with clients in the past, whether through phone calls or emails, to showcase your ability to connect with customers.
✨Prepare for Role-Specific Questions
Expect questions about account management and customer service scenarios. Think of times when you've handled difficult situations or maximised account potential, and be ready to discuss these experiences in detail.
✨Show Enthusiasm and Initiative
Employers love candidates who are enthusiastic and proactive. During the interview, express your eagerness to contribute to the team and share any ideas you have for improving customer engagement or sales processes.
