At a Glance
- Tasks: Lead a team to provide top-notch technical support for product integration.
- Company: Respected manufacturing business in North Yorkshire with a focus on growth.
- Benefits: Competitive salary, great benefits, and flexible working options.
- Other info: Full-time role with opportunities for professional development and career growth.
- Why this job: Make a real impact by guiding teams and improving customer experiences.
- Qualifications: STEM degree preferred; experience in technical leadership or project management required.
The predicted salary is between 49500 - 60500 £ per year.
Our client is an established and highly respected manufacturing business based in North Yorkshire. Due to continued growth, they are currently seeking a Product Support Manager to lead the Product Support team, ensuring customers, partners, and internal teams receive accurate, practical, and timely technical support. The Product Support Manager's primary focus will be on team leadership, workload planning, reporting and on-time delivery, supported by technical guidance, escalation support, and application knowledge regarding the integration of our clients' products into existing and new applications.
Key responsibilities:
- Lead the Product Support function, ensuring customers have the technical expertise, documentation, and guidance they need to integrate our clients' products safely, effectively, and with confidence.
- Provide clear visibility of team workload, set priorities, allocate resources, and ensure the timely delivery of high-quality technical support.
- Oversee performance reporting, monitor team effectiveness, and drive continuous improvement across the function.
- Coach and develop Technical Leads and their teams, maintain robust support processes, manage technical escalations, and ensure customer requirements, technical deliverables, and improvement initiatives are completed to agreed quality standards and timescales.
Skills & Experience:
- STEM related Degree is preferred.
- Manager/Leader with experience in application engineering, product support, project management or a related technical leadership role.
- Experience gained within the automotive, transportation, aerospace, forestry, agricultural or earthmoving industry would be highly beneficial.
- Proven capability in people management, workload planning, prioritisation, resource allocation, action tracking, performance management, reporting, and delivery control.
- Strong mechanical and electrical knowledge, experienced producing or reviewing BOMs, CAD drawings, HAZIDs, specifications, technical reports, and customer guidance.
- Confident reporting KPIs, workload status, overdue actions, risks, blockers, and completion performance.
- Excellent communication, stakeholder management, problem-solving, and delivery discipline.
This is a full-time, permanent position, working Monday to Friday 8.30am to 4.30pm. Based at our client's North Yorkshire office with flexibility to attend customer sites.
All successful candidates will be contacted within 5 days of application for the position.
Product Support Manager employer: Technical Prospects Ltd
Join a well-established engineering business in North Yorkshire that values its employees and fosters a supportive work culture. As a Groundworks Supervisor, you will benefit from a competitive salary, overtime opportunities, and a company vehicle, while also enjoying the chance to lead a dedicated team on impactful renewable energy projects. With a focus on safety and professional growth, this role offers a unique opportunity to develop your skills in a dynamic environment, ensuring both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Manager
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Technical Prospects Ltd, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Product Support Manager
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Technical Prospects Ltd specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Technical Prospects Ltd
✨Know Your Manufacturing Processes
Before you walk into the interview with Technical Prospects Ltd, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Technical Prospects Ltd value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
