At a Glance
- Tasks: Lead a team to provide top-notch technical support for innovative products.
- Company: Respected manufacturing business in North Yorkshire with a strong growth trajectory.
- Benefits: Competitive salary, great benefits, and flexible working arrangements.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Make a real impact by guiding teams and enhancing customer experiences.
- Qualifications: STEM degree preferred; experience in technical leadership or project management is a plus.
The predicted salary is between 49500 - 60500 £ per year.
Our client is an established and highly respected manufacturing business based in North Yorkshire. Due to continued growth, they are currently seeking a Product Support Manager to lead the Product Support team, ensuring customers, partners, and internal teams receive accurate, practical, and timely technical support.
The Product Support Manager's primary focus will be on team leadership, workload planning, reporting and on-time delivery, supported by technical guidance, escalation support, and application knowledge regarding the integration of our clients' products into existing and new applications.
Key responsibilities:- Lead the Product Support function, ensuring customers have the technical expertise, documentation, and guidance they need to integrate our clients' products safely, effectively, and with confidence.
- Provide clear visibility of team workload, set priorities, allocate resources, and ensure the timely delivery of high-quality technical support.
- Oversee performance reporting, monitor team effectiveness, and drive continuous improvement across the function.
- Coach and develop Technical Leads and their teams, maintain robust support processes, manage technical escalations, and ensure customer requirements, technical deliverables, and improvement initiatives are completed to agreed quality standards and timescales.
- STEM related Degree is preferred.
- Manager/Leader with experience in application engineering, product support, project management or a related technical leadership role.
- Experience gained within the automotive, transportation, aerospace, forestry, agricultural or earthmoving industry would be highly beneficial.
- Proven capability in people management, workload planning, prioritisation, resource allocation, action tracking, performance management, reporting, and delivery control.
- Strong mechanical and electrical knowledge, experienced producing or reviewing BOMs, CAD drawings, HAZIDs, specifications, technical reports, and customer guidance.
- Confident reporting KPIs, workload status, overdue actions, risks, blockers, and completion performance.
- Excellent communication, stakeholder management, problem-solving, and delivery discipline.
This is a full-time, permanent position, working Monday to Friday 8.30am to 4.30pm. Based at our client's North Yorkshire office with flexibility to attend customer sites.
All successful candidates will be contacted within 5 days of application for the position.
Product Support Manager in Knaresborough employer: Technical Prospects Ltd
Join a well-established engineering business in North Yorkshire that values its employees and fosters a supportive work culture. As a Groundworks Supervisor, you will benefit from a competitive salary, overtime opportunities, and a company vehicle, while also enjoying the chance to lead a dedicated team on impactful renewable energy projects. With a focus on safety and professional growth, this role offers a unique opportunity to develop your skills in a dynamic environment, ensuring both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Manager in Knaresborough
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Product Support Manager at Technical Prospects Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Technical Prospects Ltd or be willing to refer you for that Product Support Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Technical Prospects Ltd who’s on the lookout for their next Product Support Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Product Support Manager role at Technical Prospects Ltd!
We think you need these skills to ace Product Support Manager in Knaresborough
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Technical Prospects Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Technical Prospects Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Technical Prospects Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
