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- Tasks: Support 50 users on a Windows network, troubleshoot issues, and enhance IT services.
- Company: Join a dynamic team in Halifax focused on continuous improvement and efficient IT solutions.
- Benefits: Enjoy a competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be part of a collaborative culture that values learning and innovation in IT.
- Qualifications: Intermediate Excel skills and experience in technical support are essential; scripting knowledge is a plus.
- Other info: This is a full-time, permanent role with a supportive team environment.
The predicted salary is between 28000 - 30000 £ per year.
Our client is seeking an IT Support Analyst to join their business to support around 50 users on a Windows-based network. This hands-on position offers exposure to a wide range of IT disciplines, with a primary focus on infrastructure support and maintenance. You will be a key player in delivering efficient, reliable IT services, contributing to continuous improvement across the business.
The IT Support Analyst will have technical knowledge, particularly in networks, PCs, and business software (especially Excel), and a strong desire to learn and take on new challenges.
Key Responsibilities- Provide day-to-day support for all IT infrastructure, systems, hardware, and software.
- Manage and maintain integrations with third-party platforms.
- Troubleshoot and resolve technical issues across the organisation.
- Liaise with external providers to manage services such as servers, telephony, and printing.
- Collaborate with developers to maintain and enhance our clients' website.
- Assist with continuous improvement projects, driving efficiency and cost reduction.
- Ensure effective operation of our clients' ERP system and integrated platforms.
- Provide support for mobile devices used by the sales team (iPads, Android).
- Generate and automate business reports using Excel and SQL.
- Monitor data integrity across systems and ensure reliable daily backups.
- Experience gained in a similar position, providing technical support to users, would be ideal.
- Intermediate Excel skills are essential.
- Skilled scripting in VBA, PowerShell, Python or VBScript with an ability to write complex formulas.
- Experience providing user support across Microsoft 365, SharePoint, Teams, Exchange is ideal.
- Ability to troubleshoot and fault find technical issues through to resolution.
- Strong organisational, analytical, and problem-solving skills.
This is a full-time, permanent position, based at our client's office in the Halifax area. All successful candidates will be contacted within 5 days of application.
IT Support Analyst in Halifax, West Yorkshire employer: Technical Prospects Ltd
Contact Detail:
Technical Prospects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Halifax, West Yorkshire
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows networks and Microsoft 365. Being able to discuss your hands-on experience with these systems during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Brush up on your Excel skills, especially in generating and automating reports. Consider creating a few sample reports or projects that demonstrate your ability to use complex formulas and scripting, which you can showcase during your discussions with us.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Think of specific examples where you've successfully troubleshot technical issues in the past. This will help illustrate your analytical skills and your ability to work under pressure.
✨Tip Number 4
Network with current IT professionals or join relevant online forums to gain insights into the role and the company culture. This can provide you with valuable information that you can use to tailor your conversations during the interview process.
We think you need these skills to ace IT Support Analyst in Halifax, West Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows-based networks and user support. Emphasise your skills in Excel and any scripting languages you know, such as VBA or Python.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to learn. Mention specific experiences where you've successfully resolved technical issues or improved processes.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those mentioned in the job description like Microsoft 365, SharePoint, and SQL. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst role.
How to prepare for a job interview at Technical Prospects Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows-based networks, Excel, and any scripting languages you know. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully troubleshot technical issues. Employers love candidates who can think on their feet and resolve problems efficiently.
✨Familiarise Yourself with the Company
Research the company and its IT infrastructure. Understanding their systems and challenges will allow you to tailor your responses and show genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the tools they use. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
