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- Tasks: Provide top-notch technical support and resolve issues for diverse clients.
- Company: Established IT Services Provider with a focus on professional development.
- Benefits: Competitive salary, 25 days holiday, training investment, and study time.
- Why this job: Join a progressive team and enhance your tech skills while making a real impact.
- Qualifications: Experience in 2nd Line support and strong communication skills required.
- Other info: Opportunity for career growth and travel across Yorkshire.
The predicted salary is between 28000 - 38000 £ per year.
Offering £33,000 - £38,000 Basic Salary plus Great Benefits.
Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service.
2nd Line Support Engineer - RoleThe successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved.
- Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner.
- Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365.
- Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations.
- Administering user accounts and permissions within Active Directory.
- Deploying software and managing updates using SCCM.
- Supporting Windows Server environments, including HP ProLiant server infrastructure.
- Monitoring systems using PRTG and investigating alerts as required.
- Configuring and maintaining network devices such as switches, routers and firewalls.
- Reviewing system logs and network activity to identify potential issues.
- Producing clear and accurate technical documentation.
- Maintaining a high standard of customer service when liaising with users at all levels.
- Proven experience in a 2nd Line technical support role supporting B2B users.
- Familiarity with ITIL processes would be advantageous.
- Experience supporting Windows 11, and Windows Server 2019 and above.
- Practical experience with Microsoft 365 and Azure.
- Solid working knowledge of Active Directory, Remote Management and Security tools.
- Good understanding of networking principles.
- Experience supporting desktops, laptops, servers and associated peripherals.
- Clear and professional communication skills.
- Ability to manage and prioritise multiple support requests effectively.
- A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire.
The 2nd Line Support Engineer is offering £33,000 - £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study.
All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer.
2nd Line Support Engineer in Harrogate employer: Technical Prospects Ltd
Contact Detail:
Technical Prospects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd line support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Windows, networking, and troubleshooting. We recommend practising with a friend or using online resources to simulate the experience.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of a 2nd line support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you to join our team.
We think you need these skills to ace 2nd Line Support Engineer in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in Windows, networking, and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a good understanding of what we do at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We’re looking for candidates who can think on their feet and provide excellent support, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Technical Prospects Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 11, Windows Server 2019, and Microsoft 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with networking principles.
✨Showcase Your Customer Service Skills
Since this role involves liaising with users at all levels, it's crucial to demonstrate your communication skills. Prepare examples of how you've maintained a high standard of customer service in previous roles, especially when dealing with challenging situations.
✨Familiarise Yourself with ITIL Processes
If you have experience with ITIL processes, be sure to highlight it during the interview. If not, do a bit of research beforehand so you can speak confidently about how these frameworks can improve service delivery and support efficiency.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific instances where you've diagnosed and resolved technical issues, and be ready to explain your thought process and the steps you took to achieve a resolution.