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- Tasks: Lead the creation and execution of a cutting-edge eCommerce strategy.
- Company: Established manufacturing client in Harrogate with a focus on digital growth.
- Benefits: Competitive salary, great benefits, and a chance to shape the future of eCommerce.
- Why this job: Be a pivotal leader in transforming digital commerce and driving customer engagement.
- Qualifications: Proven eCommerce leadership experience and strong commercial acumen required.
- Other info: Join a dynamic team and make a real impact in a growing digital landscape.
The predicted salary is between 55000 - 60000 £ per year.
Our client is an established manufacturing client based in Harrogate. Due to continued growth, they are currently recruiting a Head of eCommerce to join their senior Commercial leadership team. This newly created role offers a rare opportunity to define, build and deliver a complete end-to-end eCommerce strategy from initial vision through to execution, optimisation and scale, across both B2B and B2C channels. This is a pivotal leadership role, owning the digital commerce landscape and shaping how the business acquires, serves and retains customers in an increasingly digital-first environment.
As Head of eCommerce, you will be accountable for the cradle-to-grave delivery of the organisations eCommerce vision. You will set the strategic direction, lead platform selection and implementation, oversee adoption and optimisation, and ensure digital commerce delivers sustained, profitable growth. As a senior member of the Commercial team, you will work closely with board-level stakeholders and cross-functional leaders to embed digital commerce as a core capability of the business.
Key Responsibilities- Define, own and deliver the end-to-end eCommerce strategy from concept to execution, optimisation and ongoing evolution.
- Translate strategic vision into actionable roadmaps, investment cases and delivery plans.
- Lead platform selection, implementation, onboarding and long-term platform management.
- Present strategic recommendations, progress and performance updates to board-level stakeholders.
- Drive revenue growth through conversion optimisation, customer acquisition and retention strategies.
- Design and deliver best-in-class digital customer journeys across all touchpoints.
- Lead website and app roadmaps focused on making the customers job easier.
- Champion data-driven personalisation, content strategy and customer engagement initiatives.
- Design and implement adoption strategies transitioning customers from traditional offline sales to self-service, EDI, punchout and integrated solutions.
- Establish customer feedback mechanisms and continuous improvement processes.
- Ensure service quality standards across fulfilment, customer support and returns.
- Build scalable systems and processes that support growth without proportional cost increases.
- Ensure compliance with data privacy, accessibility and trading standards.
- Lead change management across the Commercial team and wider senior leadership team.
- Assess requirements, then build, develop and lead a high-performing digital commerce team.
- Create a culture of accountability, continuous improvement and commercial focus.
- Establish clear roles, objectives and performance expectations.
- An experienced eCommerce leader with a proven track record of defining, building and delivering cradle-to-grave eCommerce strategies from inception through to scaled operation, ideally within a B2B, B2C or mixed environment.
- Strong commercial acumen with a history of delivering measurable revenue growth.
- Hands-on experience of eCommerce platform selection, implementation and optimisation.
- A customer-first, data-driven mindset.
- Strong leadership, stakeholder management and change management capability.
The Head of eCommerce position is offering £55,000 - £60,000 basic salary plus great benefits. This is a full-time, permanent position, based on-site in Harrogate.
Locations
Head of eCommerce in Harrogate, Yorkshire employer: Technical Prospects Ltd
Contact Detail:
Technical Prospects Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of eCommerce in Harrogate, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space, attend industry events, and engage on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its eCommerce strategy. We recommend crafting a few insightful questions that show you’re genuinely interested in how they operate. This will help you stand out as a candidate who’s ready to take charge!
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific results you’ve delivered in previous roles. We want to see numbers and outcomes that demonstrate your ability to drive growth and optimise strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of eCommerce in Harrogate, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of eCommerce role. Highlight your experience in defining and delivering eCommerce strategies, and don’t forget to showcase any relevant achievements in B2B or B2C environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your hands-on experience with platform selection and optimisation, and how you can drive revenue growth through innovative customer journeys.
Showcase Your Leadership Skills: As a senior position, we want to see your leadership style. Share examples of how you've built and led high-performing teams, and how you’ve managed change within an organisation. This will show us you’re ready to take on the challenge!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Technical Prospects Ltd
✨Know Your eCommerce Inside Out
Before the interview, dive deep into the company's current eCommerce strategy and performance. Familiarise yourself with their B2B and B2C channels, and think about how you can enhance their digital commerce landscape. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Prepare Your Vision
Craft a clear vision for the eCommerce strategy you would implement. Be ready to discuss actionable roadmaps and how you would translate strategic goals into measurable outcomes. This is your chance to demonstrate your leadership skills and strategic thinking.
✨Showcase Your Data-Driven Mindset
Be prepared to discuss specific examples of how you've used data to drive customer acquisition and retention in previous roles. Highlight any successful projects where you implemented data-driven personalisation or optimised customer journeys, as this aligns perfectly with what they’re looking for.
✨Engage with Stakeholders
Since this role involves working closely with board-level stakeholders, practice how you would present strategic recommendations and performance updates. Think about how you can communicate complex ideas clearly and effectively, ensuring you can engage and inspire confidence in your audience.
