At a Glance
- Tasks: Provide 1st & 2nd line tech support to customers via phone, email, and remote tools.
- Company: Established IT Services Provider based in Halifax, supporting SME clients across the UK.
- Benefits: Competitive salary of £28,000 - £35,000 plus benefits and flexible working options.
- Other info: Full-time, permanent role with excellent career growth opportunities.
- Why this job: Join a dynamic team and solve real tech problems while helping clients stay connected.
- Qualifications: Previous 2nd line support experience and strong knowledge of Microsoft Windows and networking.
The predicted salary is between 28000 - 35000 £ per year.
Offering £28,000 - £35,000 Basic Salary plus Benefits.
Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Halifax, supporting SME clients throughout the UK. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable day-to-day support, helping our client’s customers stay secure, productive, and connected.
2nd Line Support Engineer - Purpose- Provide 1st & 2nd line technical support to customers via phone, email, remote tools, and occasional onsite visits.
- Diagnose and resolve issues across hardware, software, Microsoft 365, printers, connectivity, and core network services.
- Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications.
- Support user onboarding, account setup, permissions, and email configuration for customer environments.
- Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate.
- Assist with patching, endpoint protection, cyber security best practice, and proactive service improvement.
- Work with firewalls, antivirus, backup, and cloud platforms as part of our client’s managed service offering.
- Previous 2nd line IT support experience in a technical support, service desk, help desk, or desktop support role.
- Strong working knowledge of Microsoft Windows, desktop hardware, laptops, printers, and common business applications.
- Good understanding of Microsoft 365 administration and support.
- Sound knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPNs, routers, and switching.
- Excellent troubleshooting skills, with the ability to prioritise and manage multiple tickets effectively and reliably.
- Strong communication and customer service skills, with a professional, approachable manner and a commitment to working collaboratively with colleagues and clients.
- Full UK driving licence and willingness to travel to provide onsite client support when required would be beneficial.
This is a full-time, permanent position, predominantly based at our client’s Halifax office with flexibility to attend client sites when required. All successful candidates will be contacted within 5 days of application for the position.
2nd Line Support Engineer in Bradford employer: Technical Prospects Ltd
Join a dynamic IT Services Provider in Halifax, where you will be part of a supportive and collaborative team dedicated to delivering exceptional technical support to SME clients across the UK. With a competitive salary range of £28,000 to £35,000 and a focus on employee growth, this role offers opportunities for professional development in a thriving work culture that values problem-solving and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Bradford
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It’s a great way to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects, troubleshooting experiences, and any relevant certifications. This can really set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock interviews with friends or using online platforms. Focus on common technical questions and customer service scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that 2nd Line Support Engineer role!
We think you need these skills to ace 2nd Line Support Engineer in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous 2nd line IT support experience and relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting skills and knowledge of Microsoft 365!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Technical Prospects Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking fundamentals, and troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved issues, as this will show your practical experience.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your communication skills and how you've successfully handled customer queries or complaints in the past. A friendly, professional manner can make a big difference!
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support situations. Think about how you would approach diagnosing and resolving common issues, like connectivity problems or software installations. Practising these scenarios can help you respond confidently.
✨Demonstrate Your Problem-Solving Approach
Be ready to explain your thought process when tackling technical problems. Employers love to see how you prioritise tasks and manage multiple tickets. Share your strategies for staying organised and ensuring timely resolutions.
